Senior System & Infrastructure Engineer (VMware, Linux)
Posted Updated
Summary
Senior engineer who operates and improves VMware, server, and enterprise Storage/SAN environments, acting as the L3 escalation point for incidents, RCA, patching, and maintenance, with participation in an on-call rotation. Core stack: VMware vSphere/ESXi/vCenter, Windows and Linux, SAN/NAS, HPE/Dell hardware.
Top 3 Reasons To Join Us
13th-month bonus, and performance bonus
Private health insurance package provided
Working hours: 09:00–17:30, Monday to Friday.
The Job
Position Summary
- We are looking for a Senior System & Infrastructure Engineer to operate and improve our VMware, server and enterprise Storage/SAN environments.
- The engineer will act as an L3 escalation point, participate in the scheduled On-Call rotation, and may temporarily support shift operations when required due to staffing needs.
Scope of work:
- Monitor, operate and troubleshoot VMware ESXi, vCenter, Windows/Linux servers and enterprise Storage/SAN systems.
- Handle L3 incidents escalated by L2 engineers.
- Perform incident recovery, root cause analysis and problem management.
- Prepare implementation, validation and rollback plans for infrastructure changes.
- Monitor system availability, capacity, performance and hardware health.
- Perform approved patching, upgrades and preventive maintenance.
- Maintain physical servers and infrastructure hardware, including HPE and Dell systems.
- Coordinate with vendors for hardware failures and complex technical issues.
- Maintain SOPs, system inventory, troubleshooting guides and known-error records.
- Guide L2 engineers on routine checks, evidence collection and escalation.
- Participate in the rotating L3 On-Call schedule.
- Support operational improvement and infrastructure automation initiatives.
Your Skills and Experience
- Three or more years of experience in System or Infrastructure Operations.
- Hands-on experience with VMware vSphere, ESXi and vCenter.
- Hands-on experience with enterprise Storage/SAN or NAS systems.
- Good knowledge of Windows and Linux administration.
- Experience troubleshooting server, virtualization and storage incidents in Production.
- Understanding of storage concepts such as volume/LUN, zoning, multipathing, capacity and performance.
- Working knowledge of Active Directory, DNS, NTP, SSH, SFTP and Syslog.
- Good understanding of Layer 2 and Layer 3 networking fundamentals.
- Experience with incident handling, RCA and change/rollback procedures.
- Ability to write clear technical documentation and troubleshooting guides.
- Strong analytical and problem-solving skills.
- Intermediate English communication skills.
- Willingness to participate in the scheduled On-Call rotation.
Preferred Qualifications
- Experience with Veeam, Zabbix, SNMP or similar backup and monitoring tools.
- Experience working with HPE, Dell or other enterprise server/storage platforms.
- Basic exposure to OpenStack or private-cloud environments.
- Experience supporting or mentoring L2 engineers.
- Relevant VMware, Linux or Storage certification.
- Basic scripting or automation experience with PowerShell, Python or shell scripts.
Why You'll Love Working Here
Benefits:
- Attractive Compensation: Competitive base salary based on your capability, 13th-month bonus, and performance bonus. Annual salary review
- Private health insurance package provided.
- Work-Life Balance: Company trips, team-building events, and internal engagement activities.
- Supportive Culture: Open, collaborative, and friendly working environment with positive and skilled teammates.
Working Arrangement
- Normal working hours: 09:00–17:30, Monday to Friday.
- Scheduled L3 On-Call rotation outside normal working hours.
- On-site working location: 87A Ham Nghi Street, District 1, Ho Chi Minh City.