Senior Systems Administrator
Posted Updated
Summary
Senior IT systems administrator providing technical oversight of Hampden Group's infrastructure, cloud, networking and cybersecurity estate. Day to day this means managing the Microsoft stack (Active Directory, Microsoft 365, Entra ID, Intune), Azure, VMware and networking, acting as principal escalation point and incident coordinator, supporting ISO 27001, and deputising for the Head of IT.
To provide technical expertise and oversight across the Group’s infrastructure, cloud, networking and cybersecurity environments, ensuring systems and services are secure, resilient, well maintained and aligned with business needs. The role acts as the principal escalation point for complex technical issues, coordinates response to major incidents, delivers infrastructure and security improvements, supports the Group’s ISO 27001 and operational resilience obligations, and deputises for the Head of IT when required.
• Infrastructure & Cloud: Azure, VMware virtualisation, enterprise storage platforms, backup and recovery solutions, disaster recovery technologies, hybrid cloud environments, Microsoft SQL Server administration and business application platforms
• Networking: TCP/IP, DNS, DHCP, VLANs, switching, WAN connectivity and enterprise wireless networks.
• Cyber Security: Security controls, secure configuration, endpoint protection, vulnerability management and incident investigation and response.
• Patch & Vulnerability Management: Operating system, application and firmware patching, vulnerability assessment and remediation programmes.
• Identity & Access Management: Authentication and federation technologies, privileged access management and conditional access controls.
• Monitoring & Operational Tooling: Infrastructure monitoring, alerting, automation platforms, diagnostics and performance management platforms.
• Compliance & Assurance Technologies: Technical controls supporting ISO 27001, Cyber Essentials and audit requirements.
• Project Delivery: Infrastructure, networking, cloud and security project implementation.
• Act as Incident Coordinator for high-priority incidents, including network, infrastructure and business-critical system outages.
• Support cybersecurity operations, including vulnerability management, incident investigation and remediation activities in conjunction with the managed SOC.
• Support the operation and continual improvement of the ISO 27001 Information Security Management System (ISMS), including risk management, control assurance and audit activities.
• Maintain operational resilience, disaster recovery and business continuity documentation, including recovery runbooks and testing records.
• Deliver infrastructure projects across networking, on-premises and cloud platforms.
• Support the Head of IT in maintaining the governance, security, resilience and compliance of the Group's technology estate. • Deputise for the Head of IT during periods of absence.
• Design, implement and maintain infrastructure and systems architecture.
• Identify opportunities to improve efficiency, resilience and security through the adoption of new technologies and best practices.
• Perform proactive maintenance of network, server and cloud environments, ensuring issues are identified and addressed before service impact occurs.
• Work closely with third-party vendors and support partners to resolve complex technical issues and deliver service improvements.
• Thorough understanding of operational resilience and business continuity principles.
• Proven knowledge of threat landscapes, with the ability to assess and mitigate cyber risks and design and improve cybersecurity controls.
• Able to handle complex work requiring integrity, judgement and prioritisation.
• Demonstrate sound judgement to resolve issues or errors independently.
• Able to adapt quickly to changes in priorities or processes.
• Able to build long-term trust with colleagues, maintaining a client/stakeholder-focused mindset.
Responsibilities
• Microsoft Technologies: Active Directory, Group Policy, Windows Server, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint Online, Intune and associated Microsoft cloud services.• Infrastructure & Cloud: Azure, VMware virtualisation, enterprise storage platforms, backup and recovery solutions, disaster recovery technologies, hybrid cloud environments, Microsoft SQL Server administration and business application platforms
• Networking: TCP/IP, DNS, DHCP, VLANs, switching, WAN connectivity and enterprise wireless networks.
• Cyber Security: Security controls, secure configuration, endpoint protection, vulnerability management and incident investigation and response.
• Patch & Vulnerability Management: Operating system, application and firmware patching, vulnerability assessment and remediation programmes.
• Identity & Access Management: Authentication and federation technologies, privileged access management and conditional access controls.
• Monitoring & Operational Tooling: Infrastructure monitoring, alerting, automation platforms, diagnostics and performance management platforms.
• Compliance & Assurance Technologies: Technical controls supporting ISO 27001, Cyber Essentials and audit requirements.
• Project Delivery: Infrastructure, networking, cloud and security project implementation.
Requirements
• Serve as the senior technical escalation point for complex infrastructure, networking and cybersecurity issues.• Act as Incident Coordinator for high-priority incidents, including network, infrastructure and business-critical system outages.
• Support cybersecurity operations, including vulnerability management, incident investigation and remediation activities in conjunction with the managed SOC.
• Support the operation and continual improvement of the ISO 27001 Information Security Management System (ISMS), including risk management, control assurance and audit activities.
• Maintain operational resilience, disaster recovery and business continuity documentation, including recovery runbooks and testing records.
• Deliver infrastructure projects across networking, on-premises and cloud platforms.
• Support the Head of IT in maintaining the governance, security, resilience and compliance of the Group's technology estate. • Deputise for the Head of IT during periods of absence.
• Design, implement and maintain infrastructure and systems architecture.
• Identify opportunities to improve efficiency, resilience and security through the adoption of new technologies and best practices.
• Perform proactive maintenance of network, server and cloud environments, ensuring issues are identified and addressed before service impact occurs.
• Work closely with third-party vendors and support partners to resolve complex technical issues and deliver service improvements.
Benefits
• Experience of taking a leading role in response to incidents or breaches.• Thorough understanding of operational resilience and business continuity principles.
• Proven knowledge of threat landscapes, with the ability to assess and mitigate cyber risks and design and improve cybersecurity controls.
• Able to handle complex work requiring integrity, judgement and prioritisation.
• Demonstrate sound judgement to resolve issues or errors independently.
• Able to adapt quickly to changes in priorities or processes.
• Able to build long-term trust with colleagues, maintaining a client/stakeholder-focused mindset.