Senior Systems Analyst
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Summary
Senior Systems Analyst providing production support for enterprise content management: triaging and resolving production issues, building monitoring dashboards, and automating support. Core stack includes ECM (Mobius), Windows/Linux, Oracle databases, Java/Spring microservices, and monitoring tools like Splunk, Dynatrace, and Grafana, with an on-call rotation.
Senior Systems Analyst needs 3 or more years working with Windows and Linux Operating Systems
Senior Systems Analyst requires:
- 3 or more years working with Enterprise Content Management (ECM) Systems - Mobius preferred
- 3 or more years working with Windows and Linux Operating Systems
- 3 or more years working with Oracle Databases.
- Proficiency with scripting and automation - ie Batch, Postman, or PowerShell
- Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues.
- Development\support experience in Java using Spring Framework platform
- Development\support experience in Microservices using containerization and cloud technologies.
- Proficiency with monitoring and alerting tools such as Splunk, Dynatrace or Grafana
Preferred Skills:
- Experience with ITIL applications such as ServiceNow
- Proficiency with Webserver technology, Apache Tomcat preferred
- Experience with Mainframe
- Experience with network load balancing such as F5
- Experience with creation and administration of Sharepoint and Confluence
- Ability to handle complex operational tasks and recommends processing and technology changes
- Ability to work with multiple business and IT partners in a production support and/or development role
- Detailed oriented and collaborative
Senior Systems Analyst duties:
- Work on Production issues and to provide timely diagnostics, recommendations and resolution.
- Interface with upstream and downstream applications and business operations teams on issues and problems.
- Identify areas of improvement in end user support, implementing automation and monitoring
- Interpret and appropriately triage IT issues reported by users
- Create monitoring dashboards and individual monitoring tests to ensure timely notification of production issues
- Learn new technologies as requested
- Participate in an on-call rotation and respond to afterhours issues as needed.
