Senior Systems Analyst
Job Responsibilities
The Senior Systems Analyst is responsible for the administration, support, optimization, and continuous improvement of Oracle Fusion Cloud ERP, SCM, OTM, and related enterprise applications. This role serves as a senior technical-functional resource supporting Finance, Procurement, Supply Chain, Manufacturing, Logistics, and Operations business processes.
- Provide day-to-day support for Oracle Fusion ERP, SCM, Procurement, Inventory, Manufacturing, Order Management, Transportation Management, and Financials applications.
- Troubleshoot and resolve complex application, workflow, transactional, and integration issues.
- Manage and prioritize incidents, service requests, and enhancement requests through ServiceNow.
- Perform root cause analysis and drive issues to resolution with Oracle Support and managed service providers.
- Monitor application performance, critical business processes, interfaces, and scheduled jobs.
- Support configuration changes, system enhancements, and process improvements within Oracle Fusion.
- Partner with Finance, Procurement, Supply Chain, Manufacturing, Logistics, and Operations teams to improve business processes and system utilization.
- Analyze business requirements and translate them into practical Oracle Fusion solutions and configurations.
- Support Oracle Fusion stabilization, optimization, and continuous improvement initiatives.
- Coordinate issue resolution activities with internal IT teams, Oracle, and external support partners.
- Support SOX compliance, audit requests, access reviews, and application governance processes.
- Develop, execute, and document test scripts for enhancements, fixes, integrations, and quarterly Oracle updates.
- Support functional, integration, and user acceptance testing activities
- Validate system changes and business process outcomes prior to production deployment.
- Perform data validation, reconciliation, and troubleshooting to ensure data accuracy and integrity.
- Create and maintain functional documentation, support procedures, job aids, and knowledge articles.
- Provide end-user support, training, and knowledge transfer to promote system adoption and effective use.
- Serve as a liaison between business stakeholders, IT, Oracle Support, and managed service providers.
- Act as a subject matter expert on Oracle Fusion capabilities, best practices, and process optimization opportunities.
- Support user provisioning, security role assignments, and access management activities within Oracle Fusion.
Qualifications
- Bachelor’s degree in business, accounting, information technology, or related field
- 10+ years of experience with Oracle Fusion ERP, SCM, Financials, Order Management, Procurement, Inventory, manufacturing, Transportation Management, or Landed Costs modules.
- Strong understanding of end-to-end business processes across Finance, Procure to Pay, Supply Chain, and/or Manufacturing
- Experience with financial processes preferred: Month-end close, financial reconciliation, SOX controls, Audit support, and Public Company environment
- Experience with costing concepts (e.g., inventory, average/standard costing) and account reconciliation processes, with the ability to trace transactions from subledger through to General Ledger for analysis and troubleshooting
- Strong understanding of Procure-to-Pay, Order-to-Cash, Record-to-Report, Inventory, Costing, and Manufacturing processes.
- Ability to translate business needs into clear, actionable solutions.
- Experience with Oracle reporting tools including OTBI, BI Publisher, and Smart view preferred.
- Experience with Implementation and deployment cycles a plus.
- Experience working with managed service providers and offshore support teams.
- Experience supporting system testing, defect management, and release deployments.
- Excellent analytical, communication, and problem-solving skills.