Senior Systems Engineer
Summary
Acts as a technical advisor and point of contact for clients' digitalization and managed-services engagements: managing SLAs, prioritizing service requests, driving service improvement, and monitoring/reporting team KPIs. Rooted in hands-on systems/network deployment experience with client-facing project and team management.
The Technical Advisor assists our clients in their digitalization projects.
Manage the service level agreements as stated in the Managed Services contract
Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
Be the point of contact for clients for on-going operations and projects
Be the technical advisor for clients in digitalization projects
Involve in service improvement and recovery
Responsible for team KPIs - monitor and report KPIs
Report to Manager on any issue that could significantly impact the client
Requirements
At least 3-years hands-on experience in Systems/ Network deployment work
Preferably with 2-years experience in project management and team management role
Good customer service and able to manage customer well
Good written and verbal communication skills
Good presentation skills
Well-organized and good at juggling multiple tasks
