Senior Team Lead - Operations/3rd Party Logistics/ Warehouse

Job Responsibilities:

• Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.

• Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.

• Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.

• Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases.

• Take necessary disciplinary actions on staff and manage shift-level conflict resolution.

• Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.

• Own operational reporting workflows, automating daily/weekly performance reports using advanced Excel functions.

Requirements:

• Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.

• Strong documentation skills for SOP drafting and compliance evidence gathering.

• Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture

• Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.

• 3 to 5 years of relevant experience in contract logistics, shift supervision, or operational business support.

• Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.