Senior Teamcenter PLM & IT Service Delivery Manager
Summary
Leads Teamcenter PLM Level 2 IT service delivery for Air Force/DoD digital engineering programs at Sabel Systems: owning SLAs, incident and escalation management, support-team supervision, and government stakeholder communication. Core tech is Siemens Teamcenter (admin, configuration, workflows, access controls).
Why Sabel Systems
Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.
Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.
Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.
Complexity Simplified. Mission Amplified.
What You’ll Do
- Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.
- Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.
- Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.
- Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.
- Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.
- Serve as a primary liaison between government stakeholders, program leadership, and technical teams.
- Oversee project and user onboarding, application access, configuration requests, and operational changes.
- Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.
- Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.
- Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.