Senior Technical Account Manager
dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.
We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.
Key Responsibilities
Client Relationship Leadership
Serve as the primary strategic point of contact for assigned clients;
Lead regular client meetings, strategy sessions, and performance reviews;
Maintain consistent, proactive communication;
Respond to inbound client inquiries within 2 business hours;
Manage client expectations and resolve issues professionally;
Build long-term trusted relationships;
Ensure overall client satisfaction and retention.
Strategy, Planning & Performance Ownership
Develop and oversee SEO strategies aligned with client business goals;
Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
Communicate strategies effectively through meetings, reports, and ongoing client updates;
Conduct advanced keyword research and content planning;
Identify technical SEO opportunities and growth areas;
Perform website audits and provide actionable recommendations;
Monitor rankings, traffic, leads, and engagement metrics;
Deliver clear and insightful performance reports;
Ensure implementation quality across internal teams.
Website Launch & Web Project Support
Oversee website launches from kickoff through go-live;
Act as the strategic bridge between clients and internal web project managers;
Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
Coordinate launch timelines, communication, and stakeholder expectations;
Support pre-launch and post-launch client communication;
Assist with redirect planning, launch checklists, and post-launch monitoring.
Technical Ownership
Serve as the first point of contact for website-related technical questions and issues;
Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
Coordinate with developers and technical teams to resolve issues efficiently;
Verify analytics, conversion tracking, redirects, and technical SEO implementations;
Assist clients during website migrations and launch-related technical activities;
Communicate technical concepts clearly to non-technical clients.
Qualifications
2+ years of experience as an Account Manager within a digital marketing agency;
Proven experience managing digital marketing clients in an agency environment;
Strong hands-on knowledge of SEO strategy and execution;
Deep understanding of keyword research, technical SEO, and content optimization;
Experience managing or supporting website projects from kickoff to launch;
Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
Ability toidentify and troubleshoot common website and tracking issues;
Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
Excellent English communication and presentation skills;
Strong analytical and problem-solving abilities;
Highly organized, detail-oriented, and proactive;
Ability to manage multiple client accounts in a fast-paced agency environment;
Consistent availability during EST business hours (9 AM-6 PM).
What We Offer
Competitive salary (negotiable, based on experience and qualifications);
Long-term career opportunity;
Supportive international team;
Performance-driven culture;
Ongoing professional development and training;
Opportunity to work with a diverse portfolio of growing businesses across North America.