Senior Technical Account Manager, Microsegmentation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager, Microsegmentation based in the United States.

As a Senior Technical Account Manager, you will lead large-scale customer deployments of advanced cybersecurity and Zero Trust solutions.
You will act as a trusted technical advisor, helping enterprise customers improve security strategies, performance, and long-term platform adoption.
The role combines technical expertise, customer relationship management, deployment support, and strategic problem-solving.
You will collaborate closely with Support and Engineering teams to resolve complex issues and deliver strong customer outcomes.
You will also guide integrations with third-party technologies and adapt solutions to evolving customer environments.
This position offers the opportunity to become a subject-matter expert while working with sophisticated enterprise security environments.
The role is ideal for an experienced, customer-focused security professional who enjoys solving complex technical challenges and building lasting partnerships.

• Serve as the primary technical point of contact for vendor-related issues, providing customers with clear guidance and effective resolutions.
• Lead and support large-scale deployment processes, ensuring successful implementation, configuration, customization, and ongoing adoption of security platforms.
• Provide product best-practice recommendations and architectural guidance to improve customers’ technical and business outcomes.
• Advise customers on scalability, performance, security strategies, and long-term optimization of their environments.
• Work closely with Support and Engineering teams to troubleshoot complex technical issues, accelerate resolution, and maintain high levels of customer satisfaction.
• Assist with integrating Zero Trust and microsegmentation solutions with third-party technologies and existing customer environments.
• Adapt deployment and configuration approaches as customer infrastructure, business requirements, and technology environments evolve.
• Brief customers on upcoming product features, enhancements, and updates, helping them understand the potential impact and value.
• Deliver or coordinate customer training in collaboration with internal training resources.
• Build strong, efficient customer relationships through proactive communication, operational focus, and consistent technical support.
• Develop deep industry and product expertise to identify innovative approaches and deliver measurable customer outcomes.
• Help customers strengthen their overall security posture through effective use of enterprise security and Zero Trust capabilities.

Requirements

• 7–10 years of experience in technical, customer-facing roles such as Technical Account Manager, Solutions Engineer, Solutions Architect, or a similar position.
• High school diploma, bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.
• Strong experience with microsegmentation platforms, Endpoint Detection and Response (EDR), network security, or Zero Trust technologies.
• Experience working with major cloud platforms, including AWS, Azure, and/or GCP.
• Solid understanding of networking, cybersecurity principles, and operating systems, particularly Linux and Windows.
• Strong enterprise technology experience, with the ability to operate effectively in complex and large-scale customer environments.
• Experience supporting deployments, configurations, customizations, integrations, and technical troubleshooting.
• Ability to understand customer requirements and translate them into practical technical recommendations and business outcomes.
• Strong customer-facing communication and relationship-building skills, with the ability to establish credibility with technical and business stakeholders.
• Proven ability to collaborate effectively with Engineering, Support, and other cross-functional teams to resolve customer challenges.
• Strong problem-solving skills, operational discipline, and ability to manage complex technical issues through to resolution.
• Experience with Kubernetes is advantageous.
• Ability to adapt to changing customer environments and evolving technology requirements while maintaining a strong focus on customer success.

Benefits

• Base salary range of $112,500–$202,500 per year for US-based candidates, depending on experience, skills, certifications, and location.
• Potential additional compensation through annual bonuses or other incentive opportunities.
• Potential equity awards and access to an Employee Stock Purchase Plan (ESPP).
• Industry-leading healthcare benefits.
• 401(k) savings plan.
• Company holidays and paid time off.
• Paid sick time.
• Family-friendly benefits, including parental leave.
• Employee assistance program with resources supporting mental and financial wellness.
• Flexible working environment designed to support employees in working from home, in an office, or through a combination of both, depending on role requirements.
• Opportunity to work with enterprise customers on complex cybersecurity, Zero Trust, and cloud security challenges.
• Exposure to innovative security technologies and opportunities to develop deep industry and technical expertise.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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