Senior Technical Advisor
- Serve as the L2 escalation point for our service desk, diagnosing and resolving complex incidents and requests across client environments.
- Own client relationships independently: lead structured check-ins, communicate technical findings clearly, and ensure action items are closed.
- Deliver cybersecurity advisory support by identifying risk, recommending controls, and helping clients implement safer configurations and processes.
- Advise on configuration, identity, endpoint, email, backup, and security workflows to improve reliability and reduce recurring issues.
- Mentor and coach the service desk technician, sharing troubleshooting approaches, documentation standards, and escalation playbooks.
- Collaborate with internal teams to continuously improve support quality, documentation, and customer success outcomes.
We’re looking for a Senior Tech Advisor who can combine strong MSP delivery with client-facing confidence and practical cybersecurity advisory experience. You’ll be successful if you enjoy owning outcomes end-to-end, communicating with empathy, and staying hands-on while improving the way we work.
- Experience: 3+ years of MSP experience, with proven ability to support multiple client environments.
- Admin expertise: hands-on Microsoft 365 administration and Google Workspace administration experience.
- Client-facing strength: proven experience working directly with clients—building trust, setting expectations, and translating technical issues into clear next steps.
- Cybersecurity advisory: solid, practical background in cybersecurity advisory (e.g., assessing risk, recommending controls, and guiding implementation).
- Escalation leadership: confident ownership of L2 escalations, including structured troubleshooting and decisive resolution.
- Mentorship: willingness and ability to mentor a service desk technician and raise the bar on documentation and processes.
- Soft skills: strong communication, accountability, proactive problem-solving, and a collaborative mindset in a remote team environment.
- Location fit: Argentina or Colombia based (preferred) to support our remote working model.
- 100% remote
- Competitive USD compensation
- Paid time off
- Compensated local holidays
- Real growth opportunities as we scale
- A small, collaborative team that has your back
- Work with cutting-edge cybersecurity tools and tech-forward clients