Senior Technical Analyst | Critical Systems & Health IT
Summary
12-month contract Senior Technical Analyst in Darwin supporting mission-critical Health IT systems for a client of Moraitis Consulting: providing L2/L3 support, systems analysis, implementation planning and risk management across Linux/Windows ICT infrastructure, with a 24-hour call-out roster.
Salary: Competitive rates depending on experience.
About Us
Winners! 2025 NT Local Business Awards "Outstanding Consultants".
As a reputable consulting, recruitment, and labour‑hire provider across the Northern Territory, Queensland and beyond, Moraitis Consulting (trading as Moraitis Engineering AU) stands as a trusted partner to Government and industry. We deliver strategic leadership and specialised talent that enable organisations to achieve their goals and drive sustainable success. Beyond recruitment and labour hire, Moraitis Consulting provides a comprehensive suite of ICT consulting services, including digital transformation, strategic advisory, business analysis, project management, cyber security, ICT policy development, and project administration. These capabilities enable us to deliver superior outcomes for our clients and our people.
About the Opportunity
Our client is seeking an experienced Senior Technical Analyst to support a major digital transformation initiative in Darwin. This is an opportunity to work in a complex, mission-critical ICT environment supporting systems that underpin essential frontline services. You will provide specialist technical advice, analyse and improve systems and processes, plan complex system changes, assess technical risks and resolve challenging issues in collaboration with clients, vendors and external service providers.
You will also provide Level 2 and Level 3 technical support to help maintain system availability and minimise disruption within a highly operational environment.
Location: Darwin, Northern Territory
Contract Term: 12 months
Clearance Required: National Police Clearance and PF166
Working Arrangements: Darwin-based, with participation in a 24-hour call-out roster and out-of-hours work as required.
Key Responsibilities
- Provide definitive and specialist advice on the functionality of complex applications and systems to meet business and operational requirements.
- Investigate, analyse, review and document systems and processes to identify opportunities for improvement.
- Develop implementation plans for complex change requests and assess risks to service integrity and availability.
- Diagnose and resolve complex technical issues in collaboration with clients, external service providers and technology vendors.
- Deliver Level 2 and Level 3 technical support to users and support teams, helping minimise system downtime and operational disruption.
- Develop and maintain technical specifications, support documentation, implementation plans and operational procedures.
- Contribute to projects and technical initiatives, ensuring agreed timeframes and quality expectations are achieved.
- Assess technical and operational risks and investigate, define and resolve complex issues.
- Participate in a 24-hour call-out roster and undertake out-of-hours work when required.
Essential Skills and Experience
- Strong experience with Linux and Windows environments, or the demonstrated ability to rapidly acquire the required expertise.
- Broad knowledge of ICT infrastructure, security management, networks and database administration.
- Demonstrated experience configuring, managing and supporting complex information systems.
- Experience producing technical and support documentation and designing and implementing process improvements.
- High-level systems analysis capability, including gathering user requirements and developing technical specifications through to implementation and maintenance.
- Demonstrated experience providing Level 2 and Level 3 technical support in complex ICT environments.
- Experience delivering projects to agreed time and quality targets.
- Strong risk assessment skills and experience investigating, defining and resolving complex technical issues.
- Highly developed analytical and problem-solving skills, with the ability to research widely and develop practical, evidence-based solutions.
- Strong stakeholder engagement and communication skills, including the ability to work effectively with clients, technical teams, vendors and external service providers.
Desirable Skills and Experience
- Relevant tertiary qualification.
- ITIL qualification and/or demonstrated competency at SFIA Level 5.
- Dedicated experience working within a Health IT services environment.
- Experience with IRIS for Health.
- Experience supporting highly available or mission-critical ICT environments will be highly regarded.
Personal Qualities
- Ability to understand the relationship between organisational objectives, clinical or operational environments and technical delivery.
- Strong cross-cultural communication, influencing and interpersonal skills.
- Ability to build and maintain productive relationships with stakeholders from diverse technical and professional backgrounds.
- Strong analytical and research skills with a proactive approach to continuous improvement.
- Flexibility and adaptability when working in an environment of ongoing operational and technological change.
- A professional and respectful approach, with high levels of integrity, transparency and accountability.
Interested candidates are encouraged to apply by submitting their resume and tailored response to the selection criteria via the advertised application link or by contacting Moraitis Consulting.
For a confidential discussion, contact us on +61 (08) 8963 5699.