Senior Technical Business Analyst

Salary: Excellent Salary + Benefits + Flexible work option

• A great opportunity to work with one of Australia’s largest general insurers

• Open to Sydney candidates only - Hybrid opportunity

• A unique opportunity to solve business problems within product, policy and pricing team

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and one of Australia’s largest general insurers Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

Your Team

The Policy Product and Pricing Team, is responsible for building, maintaining, and improving the applications that support our policy administration systems and rating engines for both Personal and Commercial insurance. You will work closely with underwriters, business users, and technical teams to make sure products are set up correctly, prices are calculated accurately, and policies run smoothly from quote to renewal. By keeping these systems reliable and up to date, the team helps the business launch new products, respond to market changes, and give customers a better experience.

Your Role

Reporting to the IT Product Owner, you will work with business users, underwriters, and technical teams to turn business needs into clear technical requirements. You will study how the policy system works today, find gaps or problems in the rules and system logic, and help design practical solutions. You will also analyse and test underwriting rules and pricing logic, using test data and system tools to check they work as expected.

You will need strong commercial insurance knowledge and a good understanding of how policy systems, rating engines, and data flows work behind the scenes. This role is a great fit for someone who enjoys working close to the system, likes solving technical problems, and takes pride in getting the details right

Your duties and responsibilities

• Providing support to the Platform Owner in order to clarify needs, determine impact, and define priority.

• Work with policy admin systems to set up and check product and policy changes

• Work with underwriters and the business to understand, document, and confirm the underwriting rules and requirements

• Analyse the rules to find gaps, conflicts, or unclear points, and agree on fixes with stakeholders

• Manage requirements, user stories, and changes in Azure DevOps, and link them to test cases and defects so every rule can be traced

• Producing high quality business requirements document that are clear and are easy to understand so that they can be implemented by the technical and vendor teams.

Your knowledge and experience

• Good understanding of underwriting rules with hands-on experience in policy admin systems

• Strong knowledge of commercial insurance (for example, property, liability and business package policies)

• Experience writing requirements, user stories, acceptance criteria, and testing experience, including checking that underwriting rules are valid and finding cases where they do not work as expected

• Good written and communication skills to explain technical ideas in simple words

• Strong SQL and DevOps skills, especially Azure DevOps Test Plans (creating test cases, running tests, and logging bugs)

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.