Senior Technical Consultant - Risk & Security - ServiceNow (Global role)

Salary: ₱150,000 – ₱200,000 per month

About the role

This is a senior technical role focused on implementing and delivering ServiceNow GRC/IRM and Security Operations solutions in complex enterprise environments. You will lead technical delivery from discovery through design, configuration, testing, deployment, hypercare and transition to support, while providing design and architecture guidance to solution and technical architects.

Key responsibilities

• Lead technical delivery from discovery and requirements through design, configuration, testing, deployment, hypercare and transition to support

• Configure ServiceNow GRC/IRM capabilities including Policy and Compliance Management, Risk Management, Audit Management, Operational Risk, Regulatory Change, issues and remediation, indicators, attestations, evidence and control testing

• Configure ServiceNow SecOps capabilities including Security Incident Response, Vulnerability Response, Threat Intelligence, Major Security Incident Management, phishing response and relevant cloud, application, infrastructure and operational technology vulnerability capabilities

• Provide detailed technical and product design input to Solution, Technical, Enterprise, Security and Integration Architects

• Lead or support workshops with senior executives, CISOs, SOC leaders, risk and compliance teams, internal audit, legal, cybersecurity, process owners, control owners, incident responders, vulnerability managers, threat intelligence teams, IT operations, application owners, infrastructure teams and technical stakeholders

• Translate strategic risk, compliance, cybersecurity and operational objectives into functional and technical requirements, user stories, acceptance criteria, process flows, data requirements, integration requirements and non-functional requirements

• Perform advanced ServiceNow configuration using tables, forms, fields, workspaces, roles, groups, access controls, Flow Designer, playbooks, business rules, client scripts, UI policies, notifications and scheduled processes

• Develop or configure integrations using JavaScript, Glide APIs, REST/SOAP services, IntegrationHub, import sets, transform maps, authentication methods and event-driven integration patterns

• Provide technical leadership to consultants, developers, analysts, administrators and integration specialists; review deliverables and contribute reusable methods, templates, accelerators and integration patterns

• Support pre-sales activities including discovery, solution shaping, demonstrations, estimates, proposals, statements of work and customer presentations

About you

• Current ServiceNow certification relevant to either GRC/IRM or Security Operations, such as Certified Implementation Specialist - Risk and Compliance, Certified Implementation Specialist - Security Incident Response, Certified Implementation Specialist - Vulnerability Response or current equivalent credentials

• At least 3 x Certified Implementation Specialist certificates

• Proven experience implementing ServiceNow GRC/IRM and/or Security Operations in complex enterprise environments, including multiple end-to-end implementations

• Strong knowledge of ServiceNow risk, compliance and security architecture, data structures, workflows, security, reporting, integrations, CMDB alignment and enterprise operating models

• Extensive hands-on experience architecting and delivering ServiceNow solutions

• Proven success leading technically complex implementations

• Ability to lead technical discussions confidently with customers and stakeholders

• Prior consulting experience

• Experience leading teams and supervising others

• Strong ServiceNow configuration and development skills, including JavaScript, Glide APIs, REST APIs, IntegrationHub, import sets, transform maps, authentication and technical documentation

• Excellent written and verbal English, including the ability to lead workshops, manage conflicting priorities and present complex recommendations to executive and technical audiences