Senior Technical Consultant, ServiceNow - Service Portal

Roles and Responsibilities

• Solution and Stakeholder Leadership
• Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
• Conduct client and internal demos, clearly explaining technical approaches and outcomes
• Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
• Hands‑On Development and Delivery Governance
• Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation
• Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
• Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement
• Team Leadership and Mentoring
• Coach technical consultants and junior developers, providing actionable feedback and structured skills development
• Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
• Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability
• Innovation and Cross‑Product Leadership
• Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
• Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
• Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums

Qualifications

• We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.
• Core‑platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades
• Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
• Hands‑on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data‑import pipelines
• Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
• Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story‑point estimates
• Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches' teammates, and eagerly explores new ServiceNow capabilities and out‑of‑scope challenges
• ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands‑on expertise is valued more highly than credentials
• Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem
• Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and version‑control discipline