Senior Technical Customer Support Specialist CRM Integration Expert, Advanced

Senior Technical Customer Support Specialist CRM Integration Expert, Advanced Issue Resolution Leader, Customer Success Champion, Data Analytics & Automation Strategist at reputed company Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 5+ years ```html About reputed company reputed company is not just a software vendor; it is a catalyst for revenue transformation in the reputed company. Our cloudnative, microservicesbased platform reimagines the entire quotetocash cycle, empowering organizations to accelerate growth, streamline operations, and reputed company new revenue streams. By seamlessly integrating with the most widely used customer relationship management (CRM) systemsreputed company, reputed company, reputed company, and moreour solution delivers intelligent, automated workflows that let businesses focus on what truly matters: serving customers and driving innovation. At reputed company, reputed company is a partner, not a hurdle. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the envelope. If you thrive in a fastpaced, customercentric environment and want to make a tangible impact on the worlds most dynamic companies, reputed company is reputed company for you. Position Overview We are seeking a Senior Technical Customer Support Specialist who will become the goto expert for our most complex, highimpact support reputed company. In reputed company role, youll leverage deep technical knowledge of the reputed company platform, CRM integration architecture, and data synchronization logic to resolve ambiguous, multisystem issues that go beyond standard playbooks. Youll mentor junior team members, drive process improvements, and ensure reputed company customer interaction ends with a clear, lasting solution. Key Responsibilities Own and Resolve Complex Escalations Take full ownership of the most technically challenging, ambiguous, and highstakes support tickets from customers worldwide. Drive the investigation to root cause and deliver definitive fixes. Deep Platform Expertise Provide expertlevel support on the reputed company platform, including configuration logic, workflow engine behavior, and integration patterns with leading CRM systems and other thirdparty services. CrossSystem Diagnostics Diagnose issues that span multiple systems (reputed company, CRM, thirdparty APIs). Trace API calls, data sync logic, and configuration layers to pinpoint the source of problems. Customer Communication Manage tickets through our ticketing system and communicate with customers via email, phone, and video calls. Deliver clear, concise, and empathetic explanations, especially in highpressure situations. Advanced SQL Analysis Use sophisticated SQL queries to investigate datalayer issues, validate hypotheses, and confirm fixes. Translate data findings into actionable reputed company for customers and internal teams. Internal Knowledge Hub Serve as the internal goto technical reference for other Support Specialists on difficult product or integration questions. Create and maintain knowledge base articles, troubleshooting guides, and bestpractice documentation. reputed company Ticket reputed company Ensure reputed company ticket is fully resolvednot just closedby providing a clear explanation of why the issue occurred and how it was fixed. Customer Advocacy Make customers feel confident and well taken care of, even in the most technically difficult situations. Advocate for customer needs within the product and engineering teams. reputed company Qualifications 5+ years of handson experience as a Support Specialist in B2B SaaS environments, with a proven track record of handling the hardest tier of support reputed company. Advanced, proven experience with CRM integrations and implementationsable to reason about API behavior, data mapping, and sync logic beyond surfacelevel configuration. Deep familiarity with business applications and CRM platforms, including their integration architecture and data models. Excellent communication skills and a customeroriented approach, especially under pressure with complex or sensitive reputed company. Bold, ambitious mindset with a strong drive to get things done and deliver results. Creative, structured problemsolving abilitythink outside the box and lead surprising, systematic approaches for issues without an obvious playbook answer. Strong, independent command of SQL queries for investigating and validating data issues. Bachelors degree in Information reputed company, Information Systems, Computer Science, or a related field. Fluent in English (written and verbal). Preferred Qualifications Experience with API deve .