Senior Technical Field Engineer

What success looks like in this role: Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations. Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk. Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and mai…