Senior Technical Operations Manager – Technische Betriebsleitung (Data Analytics Plattform) (m/w/d)
Summary
Leads technical operations for a government data-analytics platform, ensuring SLA compliance, incident management, and service stability.
- Communicate with stakeholders
- Coordinate change management
- Coordinate deployment processes
- Coordinate release management
- Coordinate service restoration
- Enforce quality management requirements
- Ensure OLA compliance
- Ensure SLA compliance
- Ensure service availability
- Ensure service security
- Ensure service stability
- Lead technical operations
- Manage incidents
- Manage major incident recovery
- Monitor services
- Plan and manage IT application operations
- Report SLA fulfillment
- Report incident statistics
- Report operational risks