Senior Technical Program Manager
Summary
Leads cross-functional programs to resolve customer-impacting incidents and service risks for Oracle’s Analytics and AI Data Platform products.
Job Description This role is part of the Service Excellence organization supporting Oracle Analytics and AI Data Platform products. The position sits within the Quality of Service organization team, which is responsible for driving structured follow-up on customer-impacting incidents, recurring issues, service health risks, and operational improvement opportunities. The individual in this role will manage cross-functional problem management programs and customer-focused technical initiatives, i…