Senior Technical Project Manager

About the role

Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams. Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches, enabling informed delivery decisions and effective issue resolution.

Key responsibilities

• Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams

• Own integrated project plans covering scope, schedules, budgets, dependencies, assumptions, resources, milestones and governance activities throughout the project lifecycle

• Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches

• Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components

• Build trusted relationships with enterprise customers, government stakeholders, internal delivery teams, partners and vendors by providing clear communication, governance and proactive expectation management

• Coordinate project resources across multiple countries and functions, balancing delivery priorities while maintaining visibility of resource utilisation, delivery risks and overall project health using Jira and related project management tools

• Own project risks, assumptions, issues and dependencies by identifying potential delivery challenges early, driving mitigation plans and escalating blockers

• Coordinate testing, user acceptance testing (UAT), production readiness and deployment activities with consulting, engineering and client teams

• Monitor project budgets, effort burn, payment milestones, commercial commitments and change requests, ensuring delivery remains commercially sustainable

• Produce accurate executive-level reporting covering project progress, delivery status, financial health, governance updates, risks, decisions and next steps

About you

• 5–10 years of project or programme management experience delivering complex enterprise technology or system integration projects

• PMP or PRINCE2 certification is required

• Strong experience delivering projects for medium to large enterprise organisations, with exposure to large stakeholder environments and structured delivery methodologies

• Practical experience managing technical implementations involving system integration, infrastructure, cloud platforms and enterprise software

• Extensive hands-on experience using Jira for project planning, delivery tracking, governance and reporting

• Experience delivering projects involving cloud platforms such as AWS or Azure

• Excellent written and verbal English communication skills with the ability to influence senior stakeholders, lead governance discussions and manage complex client relationships

• Comfortable working across international time zones, travelling internationally when required, and adapting to the needs of global enterprise project delivery