Senior Technical Support Engineer
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- Escalation support excellent
- Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
- Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
- NPI evaluation support
- Evaluation preparation and execution as planned.
- Compiling data analysis and conclusion review with R&D.
- Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
- Quality and Safety
- Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
- Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
- Knowledge Transfer
- Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
- Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.