Senior Technical Support Engineer - Remote work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Technical Support Engineer at BairesDev

As a Senior Technical Support Engineer, you will serve as a primary technical point of contact, ensuring a seamless experience for our partners and customers. You will act as an escalation point for complex technical challenges, utilizing your expertise to diagnose and resolve high-level integration issues.

What You'll Do:

- Oversee technical customer support operations, specifically focusing on complex API-related issues and application code analysis.
- Lead the technical onboarding process for new partners, providing guidance to ensure efficient integration with our ecosystems.
- Analyze system data and integration points to identify root causes of connectivity or performance hurdles.
- Collaborate with engineering and cross-functional teams to align success metrics and improve long-term system reliability.
- Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization.

What we are looking for:

- 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.
- Proven expertise in REST API troubleshooting and reading application code to identify issues.
- Proficiency in using SQL for data querying and analysis during integration support.
- Hands-on experience with partner onboarding and providing technical support for complex integrations.
- Strong communication skills for interacting with customers and technical teams.
- Advanced proficiency in English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!