Senior Technical Support Engineer Shifted Workweek
Posted Updated 5
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You will provide technical support across multiple products on a Thursday-to-Monday shifted schedule. You will troubleshoot customer issues, manage escalations, respond to phone support and alerts, reproduce problems, document bugs, coordinate with technical teams, and follow security and compliance practices.
Responsibilities
- Resolve customer technical issues
- Meet customer expectations for response quality and timeliness
- Manage and triage support cases
- Provide technical support across multiple products
- Follow product runbooks and escalate cases
- Respond to phone support and alerts
- Communicate through support tools and calls
- Reproduce customer problems
- Collaborate with support and technical teams
- Document customer-impacting bugs
- Prioritize workload
- Participate in escalation calls
- Follow security and compliance practices
Requirements
- 5 years of related experience with a Bachelor's degree or equivalent work experience
- Technical communication
- Troubleshooting
- Linux
- Unix
- Windows Enterprise Server
- HTTP
- SSL
- IPv4
- IPv6
- Java
- Tomcat
- JBoss
- Apache
- IIS
- Virtualization
- AWS
- Azure
- Google Cloud Platform
- Docker
- Scripting
- Kubernetes
- Proxies
- Load balancers
- Firewalls
- LDAP
- Active Directory
- SQL
- JavaScript
- Groovy
- ISO 27001
- ISO 9001
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives