Senior Technical Writer
Summary
C3 AI is hiring a Senior Technical Writer in Redwood City to create developer guides, tutorials, and reference docs for its enterprise AI platform. The role requires 6+ years of technical writing, comfort with HTML/CSS/JavaScript and Python, familiarity with AI/ML concepts, and a docs-as-code workflow using Markdown, GitHub, and Jenkins.
C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
C3 AI is looking for a Senior Technical Writer to help shape the voice of our developer experience. In this role, you won’t just document features—you’ll craft the guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform. Your work will turn complex technical concepts into clear, practical resources that directly influence how customers succeed with C3 AI.
As a senior member of the documentation team, you’ll own major areas of developer content and become a trusted bridge between engineers, product managers, and customers. You’ll set the standard for accuracy and clarity while balancing the “big picture” structure of our documentation with the investigative work of tracking down elusive technical details. The ideal candidate is passionate about technology, thrives in a fast-paced environment, and is motivated by delivering high-quality content that helps customers solve real problems.
Responsibilities:
- Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
- Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
- Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
- Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
- Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
- Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.
Qualifications:
- Bachelor’s degree. Advanced degree preferred.
- 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
- Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
- Familiar with Python; Jupyter Notebooks preferred.
- Familiar with AI, ML, and NL model concepts.
- Ability to read code and write code examples.
- Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
- Comfortable in an Agile development environment.
- Strong communication skills with the ability to work across functional units.
- The work is fast-paced, but you maintain your attention to detail and keep customer advocacy at the center of your approach. If you’re excited to work with some of the industry’s brightest innovators in data and AI, we want to talk to you.
- Self-motivated, organized, and able to work independently and make independent judgments.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Skills
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- Do you now or will you in the future need C3 AI to sponsor you for a visa to work in the United States (e.g., H-1B; O-1; TN; E-3)?
- By clicking the “I Accept” button, you confirm that you have read C3 AI’s Applicant & Candidate Privacy Notice [https://c3.ai/c3ai-inc-applicant-and-candidate-privacy-notice] and you provide the specific consents identified below. Except where C3 AI expressly asks for your consent, C3 AI processes your personal data for recruitment on the basis of its legitimate interests and to take steps at your request before any employment relationship, and you are not required to consent to that processing: C3 AI collects your personal data for the purposes of managing C3 AI's recruitment related activities as well as for organizational planning purposes globally. Consequently, C3 AI may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. Some evaluations are assisted by automated tools: C3 AI uses AI-based matching to compare your application against the requirements of the role and, for some roles, an AI-based “Voice AI” tool that records and analyzes a voice screening interview. A member of our team reviews the results and makes the final decision, and no decision is made based solely on automated processing. You may request more information about the logic involved, request a review by a person, and — for voice interviews — decline to be recorded and request a standard interview instead, in each case without any penalty to your application. C3 AI does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, C3 AI has international sites and C3 AI uses resources located throughout the world. C3 AI may from time to time also use third parties to act on C3 AI's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within C3 AI group of companies as well as to third parties acting on C3 AI's behalf, including also transfers to servers and databases outside the country where you provided C3 AI with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area (“EEA”) and in the United States of America; in such cases, the transfer is based on, as applicable, the Standard Contractual Clauses (according to Commission Implementing Decision (EU) 2021/914, and, for transfers from the United Kingdom, the UK International Data Transfer Addendum), the EU-US Data Privacy Framework where applicable, or other GDPR-compliant mechanisms. You may withdraw any consent at any time, and exercise your rights of access, correction, deletion, objection, and (where applicable) your ARCO rights, by contacting C3 Legal at c3legal@c3.ai withdrawing consent will not affect processing carried out before the withdrawal. C3 AI will not retaliate against you for exercising these rights or for declining to consent. Full details of how C3 AI handles your information, how long it is kept, and your rights are set out in our Applicant & Candidate Privacy Notice [https://c3.ai/c3ai-inc-applicant-and-candidate-privacy-notice].
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