Senior Technical Writer, Digital Foundry
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
The Sr. Technical Writer works as part of multiple remote teams to document digital products and services. In this role, you will partner with product managers, technical product owners, solution architects, developers, and other technical writers to deliver high quality internal customer-facing technical documentation at every level from the granular “how to use it” README files to the high-level, knowledgebase overviews - all while making sure to connect the dots across the existing documentation. Your documentation will enable our internal, Digital Foundry teams to better understand and extend platform services. External teams across the enterprise will also consume the documentation to independently leverage platform services to satisfy their unique application needs.
Key Responsibilities:
- Work with technical product owners, solution architects, and developers to collect requirements, create, review, revise, and maintain technical documentation. Types of documentation may include:
- Software, systems engineering, system operations, and testing documentation
- Procedural and technical documentation for technical and non-technical users
- Participate in planning, scheduling, and tracking documentation work to meet product release dates and deliverables
- Publish and maintain templates for written documentation produced by others, ensuring a consistent "look and feel"
- Maintain a library of application documentation, cataloging it for internal and/or external use
Required Qualifications:
- Bachelor’s degree required
- 5+ years as a technical writer
Preferred Qualifications:
- Experience working on an agile software development team across remote and globally distributed teams
- Experience supporting multiple teams and deliverables in a fast-paced environment with multiple competing priorities (preferably on documentation that can span multiple teams)
- Experience with industry standard tools used in software delivery, development, and documentation in the following categories: wiki, issue and project tracking, diagramming, road mapping, project management, version control software, code editors and/or IDEs
- Writing /editing developer documentation (preferably working in repositories alongside developers)
- Writing / editing internal or third-party partner documentation
- Editing / rewriting technical documentation for audiences at different technical levels
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