Senior Technology Manager
Description
ABOUT US:
At Ticket Merchant, we’re passionate about connecting people with the live events they love! As we continue to grow, we’re looking for an experienced Senior Tech Manager to join our dynamic Tech Team and help drive our technical operations, systems and development capabilities forward.
THE ROLE:
Reporting to the Global Chief Technology Officer (CTO), the Regional AU CTO will be responsible for overseeing technology operations supporting our Australian business during Australian business hours. We are looking for a professional with a strong software development background, solid technical expertise, and the ability to manage technology services in a business environment, working closely with stakeholders at all levels.
The ideal candidate will have advanced SQL Server skills and a good understanding of other technologies, including Python, React, and Node.js, enabling them to effectively bridge the gap between business needs and technical solutions.
KEY RESPONSIBILITIES:
Technology Operations
Oversee technology operations, systems and incidents affecting the Australian business during Australian business hours.
Monitor and coordinate the resolution of technical issues, escalating to the appropriate global teams where required.
Ensure business-critical technology issues are prioritised and communicated effectively.
Stakeholder Management
Partner with Australian managers and key stakeholders to understand technology requirements and business needs.
Translate business requirements into clear technical actions, priorities and solutions.
Provide clear and timely communication around incidents, system changes and technical projects.
Global Team Collaboration
Act as the primary point of contact between the Australian business, global Tech Team and CTO.
Coordinate across different time zones to ensure continuity of technical support and operations.
Work closely with local and international developers, technical specialists and other stakeholders.
Technical Leadership & Troubleshooting
Use your technical background to understand complex systems, investigate issues and guide appropriate solutions.
Perform certain technical actions and troubleshooting when required, based on your technical experience.
Provide technical oversight and challenge where appropriate, without needing to be the primary developer.
Support developers and technical teams by helping identify priorities, requirements and potential solutions.
Technical Skills & Requirements
Essential:
Strong SQL skills, with the ability to write, analyse and troubleshoot queries to investigate technical issues and support business operations.
Desirable:
Knowledge of front-end development technologies, particularly React and JavaScript.
Familiarity with back-end development using Node.js.
Ability to understand and navigate application code to support troubleshooting and collaborate effectively with development teams.
Vendor & Partner Management
Manage relationships with Australian technology vendors, internet service providers and other technology partners.
Coordinate technical issues and service requirements with external providers.
Monitor service performance and escalate issues where required.
Compliance & Security
Ensure Australian technology operations comply with relevant Australian privacy and data protection requirements, including the Privacy Act.
Work with the global Tech Team to maintain internal security, access and technology standards.
Support appropriate technology controls and processes across the Australian business.
WHY THIS ROLE?
This is an opportunity to take a key leadership role within Ticket Merchant's technology function, with direct exposure to senior leadership and responsibility for ensuring our Australian operations are supported by reliable, secure and effective technology.
You’ll have the opportunity to combine technical expertise, leadership, stakeholder management and hands-on problem solving while working closely with both our Australian business and global Tech Team.
Sound like the perfect next step for your career? APPLY NOW