Senior Technology Product Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role overview:

We are seeking a Senior Technology Product Manager to define, drive, and execute the reliability and platform strategy for an SRE team uniquely spanning three major Marketing departments. You will own a complex portfolio of technical products operating concurrently across Booking.com's internal platform, AWS, and GCP, while managing integrations with external partners including whitelabel solutions, APIs, digital advertising, PPC campaigns, mobile app installs, and social media platforms.

This role requires exceptional technical fluency and stakeholder management across significant organizational complexity. You will ensure massive, high-throughput marketing systems remain resilient, performant, and scalable by applying modern SRE and multi-cloud architectural principles. Success requires balancing aggressive customer acquisition goals with strict infrastructure reliability and cost-optimization requirements.

Key Job Responsibilities and Duties:

Product Strategy & Vision

• Own and set the long-term (~1+ year) reliability and architecture strategy for marketing infrastructure spanning internal, AWS, and GCP environments

• Define the north star vision for platforms and tooling related to failover strategies, capacity management, chaos engineering, observability, incident management, and resilience automation

• Align strategic priorities across three distinct Marketing departments, balancing customer acquisition goals with reliability and cost optimization

• Formulate a cohesive strategy for third-party partnerships, mapping how whitelabel sites, ad networks, and social media APIs integrate securely and seamlessly with core platforms

• Own team-level objectives and contribute to overall track strategy, acting as fluent spokesperson across organizational boundaries

Reliability & SRE Excellence

• Define measurable Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to track performance across all marketing channels

• Manage error budgets to quantify allowable risk and align engineering velocity with business expectations

• Champion chaos engineering practices by intentionally introducing failures to validate system resilience and fault tolerance

• Lead blameless post-mortems following incidents to drive lasting architectural improvements and reduce mean time to resolve (MTTR)

• Advocate for reliability culture and drive adoption of best practices, empowering teams to take shared responsibility

Product Delivery & Technical Execution

• Manage long-term roadmaps with significant technical, organizational, and product complexity across multiple teams

• Build products and capabilities that allow engineers to design, deploy, and operate reliable services with minimal friction, focusing on failover, capacity, and chaos testing validation

• Partner with Engineering Managers and Directors to make complex build, buy, or partner decisions

• Understand technical intricacies of deploying scalable, fault-tolerant architectures across AWS and GCP

• Embed technical debt repayment into roadmaps, framing infrastructure upgrades as strategic investments to leadership

• Manage multi-tenant architectures and data pipelines, ensuring secure, performant data synchronization between Booking.com and advertising partners

Partnership & Integration Management

• Evaluate third-party vendors and API partners across scalability benchmarks, security posture, and integration effort

• Manage the technical lifecycle of external integrations (PPC, mobile app installs, whitelabels), understanding data flows, REST/HTTP methods, and JSON payloads

• Oversee data lineage and API versioning/deprecation strategies to prevent silent breakages or cascading failures

• Ensure external marketing integrations remain resilient through rigorous testing and monitoring

Data Fluency & Impact Measurement

• Define KPIs for failover, capacity, and chaos testing tooling adoption and effectiveness (successful failover rates, capacity utilization, chaos experiment coverage, incidents prevented, service uptime)

• Identify and explain choice of primary metrics, supporting metrics, and counter-metrics for system health

• Optimize cloud spend without degrading performance by tracking cost allocation and defining performance budgets

• Leverage distributed tracing, telemetry, and high-cardinality observability tools for fast root cause analysis

• Understand solid hypothesis formation, sample size, p-value, test power, and sophisticated experimentation techniques

• Deal with ambiguous and complex data where proxy metrics might be needed

Stakeholder Management & Leadership

• Represent SRE team's work up to Senior Director/Leadership Team level

• Translate complex technical concepts (microservice latency, API rate limiting, cross-cloud failover) into clear business impacts (conversion drops, marketing ROI) for non-technical stakeholders

• Gather and integrate stakeholder requirements independently, handling challenging stakeholders and conflicting priorities

• Manage stakeholder expectations with timely, concise, clear progress updates across different mediums

• Identify risks, dependencies, and technical constraints early, planning for mitigations

Community Impact & Mentorship

• Actively contribute to Product Management craft community inside and outside the track

• Participate in Product craft Working Groups (Recruitment, Learning & Development, Promotions)

• Serve as interviewer for (S)PM roles across the organization

• Mentor junior PMs and advocate for strong reliability culture

Role Qualifications and Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field; MBA or equivalent experience is a plus

• Machine learning experience

• Experience with multiple customer research techniques (interviews, surveys, analytics, story mapping)

Success Metrics

• Adoption rate of failover, capacity, and chaos testing tools/platforms across engineering teams

• Reduction in mean time to detect (MTTD) and mean time to resolve (MTTR) related to failover and capacity issues

• Improvement in service-level objectives (SLO) compliance due to enhanced testing

• Developer satisfaction with resilience testing tools

• Increase in automated vs. manual reliability validation practices

• Cloud cost optimization while maintaining or improving performance benchmarks

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This role does not come with relocation assistance.

• Application and CV Review

• Recruitment Phone Screen

• Business Interview 1

• Business Interview 2

• FIT Interview

• Hiring Decision

Let’s go places together: How we Hire

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.