Senior Technology & Systems Integration Manager
Description
About the Role
Sugarland is seeking an experienced Senior Technology & Systems Integration Manager to lead technology optimization, systems integration, automation, and business intelligence initiatives across our organization and client portfolio.
The ideal candidate combines strong technical expertise with practical business judgment and can translate complex technology challenges into efficient, scalable solutions.
Key Responsibilities
Evaluate, optimize, and integrate business platforms, including CRM, Microsoft 365, telephony, scheduling, payment, and case-management systems.
Lead API integrations, data connectivity, system migrations, and technology implementations.
Identify opportunities for workflow automation and practical AI adoption.
Oversee business intelligence dashboards, reporting tools, and data accuracy.
Manage technology projects, IT resources, and external vendors.
Troubleshoot complex systems issues and implement sustainable solutions.
Advise leadership and clients on technology improvements, security, and operational efficiency.
Support technology assessments and solution development for prospective clients.
Requirements
Qualifications
7+ years of experience in IT, systems integration, technology management, or technology consulting.
Strong knowledge of SaaS platforms, APIs, automation, and business intelligence tools (Power BI or similar).
Hands-on experience implementing and integrating business applications.
Practical experience with AI tools and workflow automation.
Strong project management, troubleshooting, and stakeholder communication skills.
Experience supporting professional services organizations (legal, medical, accounting, etc.) preferred.
Experience working with distributed or international teams.
Spanish proficiency is a plus.