Senior Telesales Executive
Summary
Senior Telesales Executive drives corporate fuel sales via cold/warm calls, CRM management, and team training in Singapore, ensuring compliance with local regulations.
We are looking for a dynamic and enthusiastic Senior Telesales Executive to join our team! If you have a passion for telesales, possesed strong communication skills, and a drive to meet targets, this role is perfect for you.
As an experienced telesales specialist, you will drive business growth through strategic customer acquisition, relationship retention and product promotion.
What you will deliver
Sales & Lead Engagement
Promote fuel solutions to corporate fleets and individual customers to achieve corporate targets.
Execute targeted campaigns to follow up on marketing leads, pitch upgrades, and win back dormant accounts.
Conduct cold and warm calls while managing inbound customer inquiries professionally.
Team Training & Enablement
Create structured sales toolkits, including cold-calling scripts, value propositions, and objection-handling guides.
Conduct regular role-plays and side-by-side call monitoring to build team confidence and communication skills.
Operations & CRM Management
Manage day-to-day use of the CRM, Call Log System, and WhatsApp, ensuring 100% accurate data logging.
Define, monitor, and enforce team metrics (dials, talk time, conversion rates, and service quality).
Compliance & Reporting
Ensure all calling strategies strictly comply with Singapore’s PDPA and DNC Registry.
Generate comprehensive weekly and monthly performance dashboards for management review.
Support special operational projects as assigned.