Senior Test Architect/QE Architect

We are seeking an experienced Senior Test Architect to lead quality engineering across multiple squads and vendor teams within a complex enterprise environment. This role is responsible for defining and governing the end-to-end testing strategy, driving automation excellence, and embedding quality throughout the Software Development Lifecycle (SDLC). The ideal candidate will be a hands-on technical leader with deep expertise in API and UI automation using Playwright, strong experience in CI/CD pipelines, and a proven track record in delivering quality outcomes across large-scale, integrated platforms. Experience with Salesforce Service Layer is mandatory, while exposure to other Salesforce Clouds is highly desirable.

Key Responsibilities

· Define and govern enterprise-wide test architecture, automation frameworks, and quality engineering practices.

· Provide technical leadership across multiple agile squads and vendor delivery teams.

· Act as the Quality Engineering representative, influencing quality decisions from requirements through to production.

· Design, review, and optimise automation frameworks for API, UI, integration, and end-to-end testing.

· Conduct code reviews and establish engineering standards to improve maintainability, scalability, and reusability of automation assets.

· Drive CI/CD quality gates and integrate automated testing into delivery pipelines.

· Continuously improve test execution efficiency through parallelisation, framework optimisation, service virtualisation, and intelligent test selection.

· Partner with Product, Architecture, Development, DevOps, and Platform teams to embed quality into every stage of the SDLC.

· Define and implement risk-based testing strategies across complex distributed systems and environments.

· Mentor and uplift Quality Engineers, Test Leads, and vendor teams through coaching and technical guidance.

· Provide oversight for environment, test data, and release testing strategies.

· Champion best practices across functional, integration, API, performance, accessibility, security, and operational testing. Mandatory Skills & Experience

· 10+ years of Quality Engineering and Test Automation experience, including Test Architecture leadership roles.

· Expert-level experience in Playwright (TypeScript) for UI automation.

· Strong experience designing and implementing API automation frameworks.

· Extensive experience with CI/CD pipelines, DevOps practices, Git, and automated quality gates.

· Proven experience leading testing across multiple squads, programs, and third-party vendor teams.

· Strong understanding of modern test architecture patterns, automation framework design, and enterprise-scale quality engineering.

· Experience working in complex environments involving multiple applications, integrations, and deployment pipelines.

· Hands-on experience with Salesforce Service Layer testing (mandatory).

· Strong stakeholder management and influencing skills. Desirable Skills

· Experience with Salesforce Service Cloud, Experience Cloud, Sales Cloud, or other Salesforce products.

· Experience with cloud platforms such as AWS, Azure, or GCP.

· Knowledge of performance, accessibility, security, and contract testing.

· Experience with service virtualisation and microservices testing.

· Exposure to AI-assisted testing and modern Quality Engineering practices.

· Exposure to IVR, Chatbot, Agentforce and SAP testing.