Senior Trading Support Analyst

Senior Trading Support Analyst

Downtown Chicago – Onsite

Flexible to work an 8.5-hour shift scheduled between 7:00 AM and 5:30 PM.

About The Role:

We are seeking a Trade Support Team Lead to support the Chicago trading desk by providing Tier 1 & 2 support for Front Office trading and market data systems. This role manages user administration, exchange and portfolio setups, market data, troubleshooting, audit support, and trading operations while serving as a key liaison between clients, brokers, Technology, and internal teams.

What You’ll Do:

• Provide Tier 1 & 2 support for global trading platforms and Front Office users.
• Manage user access, account administration, trading limits, and exchange connectivity.
• Support market data, system outages, client trading issues, and operational requests.
• Partner with Technology, Risk, and business teams to implement system changes and process improvements.
• Ensure compliance with SOX, SEC, FINRA, NFA, CFTC, and internal risk policies.
• Support institutional clients including banks, hedge funds, market makers, and trading firms.
• Participate in rotating desk coverage, including occasional evenings, weekends, and holidays.

What We’re Looking For:

• 2+ years supporting trading platforms (Fidessa, TT, CQG, Stellar, WebICE, CME Direct).
• Experience with global exchanges including CME, ICE, and Eurex.
• Knowledge of exchange connectivity across derivatives, commodities, equities, and cash markets.
• Experience with SQL/database queries, Excel reporting, and compliance audits.
• Client onboarding experience for FIX and bespoke API connectivity.
• Working knowledge of FIX Messaging Protocol.
• Strong communication, problem-solving, and relationship-building skills.
• Adaptable, proactive, collaborative, and comfortable in a fast-paced electronic trading environment.

OOJ-1481G