Senior Travel Consultant
Posted Updated 3
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Description
Senior Travel Consultant
Location: Heliopolis, Cairo, Egypt
Job Summary
We are looking for an experienced Senior Travel Consultant to manage corporate travel arrangements and provide high-quality travel solutions while ensuring compliance with client travel policies and service-level agreements (SLAs).
Key Responsibilities
- Handle all corporate travel services, including flight tickets, hotel bookings, car rentals, and taxi reservations.
- Issue airline tickets and manage ticket exchanges, cancellations, and refunds.
- Stay updated on airport regulations, travel advisories, and other relevant travel requirements.
- Provide travel consultations in line with client policies and individual travel needs.
- Manage bookings accurately, ensuring compliance with client profiles, travel policies, visa requirements, and health regulations.
- Respond to emails and calls within agreed SLAs.
- Manage travel arrangements for individual travelers and large groups.
- Provide support during travel disruptions and handle urgent situations effectively.
- Be available to work weekends and public holidays when required.
Requirements and Qualifications
- Minimum of 3 years of experience as a Travel Consultant, Travel Agent, or in a similar role.
- Bachelor's degree in Hospitality, Travel, Tourism, Business Administration, or a related field.
- Excellent command of English, both written and spoken.
- Strong knowledge of domestic and international travel, corporate travel, leisure travel, and group bookings.
- Hands-on experience with Amadeus, GDS platforms, computer reservation systems, and e-travel tools.
- Good knowledge of hotel reservations and related travel services.
- Proficiency in MS Office, particularly Excel.
- Excellent communication, negotiation, and customer service skills.
- Strong problem-solving abilities and the ability to manage travel emergencies.
- High attention to detail and strong organizational skills.
- Personal travel experience is an advantage.
Work Location: Heliopolis, Cairo, Egypt