Senior UI/UX Designer
NewBe an early applicant- Lead user research activities including interviews, usability testing, surveys, and customer journey mapping.
- Identify customer pain points and translate insights into actionable design improvements.
- Develop personas, user flows, wireframes, and information architecture.
- Ensure customer-centric design principles are embedded throughout the product lifecycle.
- Design modern, responsive, and accessible user interfaces for web and mobile applications.
- Produce high-fidelity mock-ups, interactive prototypes, and design specifications.
- Maintain and evolve Mazad's design system and component library.
- Ensure consistency across all digital touchpoints.
- Work closely with Product Managers and Engineering teams to define product requirements.
- Participate in product discovery, sprint planning, and design reviews.
- Support developers during implementation to ensure design quality is maintained.
- Collaborate with Marketing and Customer Success teams on customer-facing experiences.
- Lead complex design initiatives from concept to implementation.
- Mentor junior designers and provide guidance on design best practices.
- Promote design thinking and user-centred methodologies across the organisation.
- Drive continuous improvement of UX processes and standards.
- Analyse customer behaviour using analytics and usability data.
- Monitor user engagement and conversion metrics.
- Recommend enhancements based on customer feedback and platform performance.
- Conduct A/B testing where appropriate to improve user experience.
Requirements
- Expert knowledge of Figma.
- Experience with Adobe Creative Suite.
- Proficiency in wireframing, prototyping, and interaction design.
- Strong understanding of responsive and mobile-first design.
- Knowledge of accessibility standards (WCAG).
- Understanding of HTML, CSS, and front-end capabilities is an advantage.
- Experience using analytics tools such as Google Analytics, Hotjar, or Microsoft Clarity.