Senior UKG Functional Consultant

Key Responsibilities

Workforce Management

• Configure and maintain UKG Workforce Management modules.
• Design and configure employee scheduling and rostering.
• Configure shift patterns, work rules, pay rules, and scheduling policies.
• Support leave, availability, and time management processes.

Workflow Configuration

• Configure workflow approvals for HR and workforce management transactions.
• Design approval hierarchies and routing rules.
• Configure notifications, alerts, and escalations.
• Troubleshoot workflow issues and recommend improvements.

Document Generation

• Configure document and letter templates.
• Generate employment-related documents such as contracts, roster notifications, and employee correspondence.
• Ensure document templates comply with organisational standards.

System Configuration

• Configure organisational structures, locations, departments, jobs, and security roles.
• Configure business rules and validation rules.
• Maintain system configuration documentation.
• Perform configuration migration across environments.

Testing & Support

• Prepare test scenarios and execute functional testing.
• Support User Acceptance Testing (UAT).
• Investigate and resolve production issues.
• Provide post-implementation support.

Stakeholder Engagement

• Gather and analyse business requirements.
• Translate business requirements into UKG solutions.
• Conduct workshops with business users.
• Deliver end-user training and knowledge transfer.

Continuous Improvement

• Recommend system enhancements.
• Identify opportunities for process automation.
• Ensure solutions align with UKG best practices.

Essential Skills & Experience

• 5+ years of UKG (formerly Kronos) implementation and configuration experience.
• Strong experience with UKG Workforce Management.
• Experience configuring:
• Scheduling and Rostering
• Workflow Approvals
• Time & Attendance
• Employee Self-Service (ESS)
• Manager Self-Service (MSS)
• Security Roles
• Business Rules
• Notifications
• Document Generation
• Experience supporting HR and Payroll business processes.
• Strong stakeholder management and communication skills.
• Experience preparing functional specifications and solution documentation.
• Experience conducting testing and UAT.

Desirable Skills

• Experience with UKG Pro Workforce Management or UKG Ready.
• Experience integrating UKG with HRIS and Payroll systems.
• Knowledge of REST APIs and system integrations.
• Experience working in retail, healthcare, logistics, or large workforce environments.
• Agile project delivery experience.