Senior Underwriter - Life & Protection

Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre! Take a look at our job description - maybe it suits you or one of your friends?

If you’re an experienced Life Underwriter looking to stay relevant in a changing market and build deep technical expertise that sets you apart, this is a role where you can do exactly that.
Join our Aviva Services Excellence Centre as we continue to build our Life Underwriting capability in Poland to support our UK business. You’ll be part of an experienced underwriting community focused on delivering strong customer outcomes and supporting the continued growth of the team.
You’ll be joining a business that’s investing in the future of underwriting. From automation to AI-enabled insight, we’re using technology to support better decisionmaking and help you stay at the forefront of how the role is evolving.

Why join Aviva?
This is an opportunity to build a long-term career in an underwriting environment where your expertise is valued, technology is embraced, and learning doesn’t stand still.
You’ll have the opportunity to:

• focus on high-value cases that build your technical knowledge

• make high-value decisions that directly impact customers, particularly at the most complex and critical moments in their lives

• work with technology that supports your judgement and helps you stay ahead of how underwriting is evolving

• learn from other experienced colleagues and contribute to the development of others

• be part of a growing team in Poland, playing a key role in supporting our UK business

• build your career in a business with the scale, stability and breadth of opportunity to support long-term growth.

A bit about the job:
Our Senior Underwriters focus on the most complex Protection cases — the ones that need human judgement. It’s an opportunity to strengthen your technical credibility and build your knowledge across a broad range of case types.
Working as part of a Poland-based team supporting the UK market, you’ll collaborate closely with experienced colleagues and play an active role in supporting others through coaching and mentoring.
This is a role for someone who wants to keep pushing their expertise, work on
intellectually stretching cases and play a key part in how underwriting continues to evolve across our global teams.

What will you be doing?

• Assessing complex Life Insurance, Critical Illness and Income Protection cases, using sound judgement to deliver high-quality underwriting decisions across medical, financial and lifestyle risk factors

• Using insights from underwriting tools and technology to inform decisions, while retaining accountability for outcomes

• Supporting less experienced underwriters through coaching, mentoring and dayto-day guidance

• Contributing to technical capability across the team by sharing knowledge and helping others to grow

• Working with colleagues and stakeholders across markets to improve underwriting quality, consistency and customer outcomes

• Contributing to continuous improvement in underwriting delivery and daily work.

What we’re looking for?

• Strong Life Insurance underwriting experience, ideally with exposure to Protection / Health

• Very good English

• A curious mindset and an appetite to develop

• Proven ability to make confident, high-quality decisions on challenging cases

• Strong judgement and the ability to assess risk holistically across medical, financial and lifestyle factors

• Experience coaching, mentoring or supporting the development of other underwriters

• Strong analytical capability, with the ability to balance customer, commercial and risk considerations

• Confidence working with stakeholders across teams and markets

• Strong communication skills, with the ability to explain decisions clearly and credibly.