Senior User Researcher - Mobile Experience (PPX)

In this role, you will work within a high priority company bet within the core experience as well as on ubiquity platforms, where research capacity is needed most. You'll be expected to operate with a high degree of autonomy, bringing structure to ambiguous problems and delivering insights that shape product direction.

What You'll Do

• Define, plan, and conduct research across mobile experience initiatives, covering the full range of methods from generative to evaluative

• Deliver evidence-based insights that guide product strategy and UX direction in fast-moving, high-stakes bets

• Collaborate cross-functionally with Product, Design, Data Science, and Engineering to ensure work is human-centred and grounded in real user needs

• Represent research with senior stakeholders— bringing findings to life through clear storytelling, workshops, and live discussion

• Synthesise across projects where relevant, connecting insights to build a coherent picture of user needs

• Contribute to the health and capability of the broader UR team
  

Who You Are

• An expert researcher with extensive industry experience and a degree or equivalent in Human-Computer Interaction, Cognitive Psychology, or a Social Science

• Comfortable adapting quickly to shifting workflows as AI UR capabilities increase and improve

• Skilled across a wide range of User Research methods— ethnography, contextual inquiry, usability

• Usability testing, concept testing — and comfortable blending them with quantitative or behavioural data

• Able to hit the ground running in a new environment, quickly building context and trust with cross-functional partners

• Comfortable navigating ambiguity and breaking down unstructured challenges into actionable learning plans

• An excellent communicator, confident with senior audiences and at ease in dynamic discussion, debate, and live reasoning

• A strong systems thinker with deep UX expertise, able to influence scalable, cohesive experiences
  

Position Overview

• Direct/Indirect Management: No. This is an individual contributor role.
  

• Top 3 Hard Skills:

  • Mixed-methods research (ethnography, usability, concept testing, surveys)

  • Blending qualitative insights with quantitative/behavioral data

  • Systems thinking and deep UX domain expertise
    

• Top 3 Soft Skills:

  • Stakeholder diplomacy and strategic alignment

  • Autonomy in navigating ambiguity and breaking down unstructured problems

  • High level communication and live storytelling/reasoning
    

• Nice-to-Haves / Preferred:

  • Background in consumer tech (e.g., Uber, Google, Meta) or consulting (e.g., Deloitte, Bain, McKinsey)

  • Adaptability to evolving AI user research tools

Start: ASAP - 6 months.
workplace Sweden remote.