Senior UX/CX Specialist
About SHR Consulting Group
SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
Position Summary
SHR Consulting Group is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for high-impact FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.Key Responsibilities:
- Lead user research, heuristic evaluations, and multi-channel experience design.
- Oversee UX strategy, accessibility compliance, and content design.
- Facilitate workshops, co-design sessions, and design reviews with stakeholders.
- Deliver high-fidelity wireframes, design systems, and prototypes.
- Provide Section 508 and WCAG guidance.
Minimum Requirements:
- At least 7 years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
Education & Certifications
- Bachelor's degree in Design, Communications, Marketing, or related field.
- Agile or UX certification preferred.
Security Clearance
- U.S. Citizenship
- Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.
Work Environment
- Remote.
- Candidates residing in the DC Metro Area preferred.
Benefits
- Competitive salary commensurate with experience and clearance level
- Comprehensive medical, dental, and vision coverage
- 401(k) with company contribution
- Paid time off and eleven federal holidays
- Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)
- Life and disability insurance
Salary Range 115,000 – 135,000 USD. The salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions.
SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status