Senior UX Researcher / Service Designer
Summary
Leads UX research and service design for federal and DoD missions, mapping user journeys and designing holistic service experiences across digital and physical touchpoints.
Overview DecisionPoint seeks a Senior UX Researcher / Service Designer to lead user experience research, service design, journey mapping, and human-centered analysis for a large federal and DoD-aligned mission environment. This role conducts deep qualitative and quantitative UX research, identifies user needs and pain points, develops personas, maps end-to-end journeys, and designs holistic service experiences across digital and non-digital touchpoints. The Senior UX Researcher / Service Design…