Senior UX/UI Designer (Remote)
Posted Updated 38
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Description
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
OBJECTIVE:
The Senior UX/UI Designer is responsible for creating intuitive, accessible and cohesive digital experiences that meet customer needs and support business objectives. This role translates user research, behavioral insights, business requirements and technology considerations into thoughtful end-to-end user experiences.
The Senior UX/UI Designer will partner across UX Research, Digital, Marketing, Creative, Technology and business areas to define customer journeys, information architecture, interaction patterns and scalable design solutions. This individual will bring a strong user-centered design mindset, simplify complex experiences and help ensure consistent, effective experiences across Protective’s digital ecosystem.
****This role will be titled "Senior Associate Design" within the organization.****
Responsibilities
• Lead UX design for complex digital experiences from discovery and concept development through implementation.
• Translate user needs, research insights, business requirements and technical considerations into effective experience strategies and design solutions.
• Develop end-to-end user journeys and flows, identifying friction points and opportunities to simplify and improve the experience.
• Gather and evaluate user requirements in partnership with business and cross-functional teams.
• Create information architecture, process flows, sitemaps, wireframes, prototypes and interaction designs that clearly communicate the intended user experience.
• Partner closely with UX Research to incorporate customer insights, user feedback and usability findings into design decisions.
• Create, maintain and apply reusable design patterns and components that promote consistent experiences across digital properties.
• Ensure experiences work effectively across desktop, tablet and mobile and incorporate accessibility best practices.
• Partner with Creative teams to ensure brand expression and visual design support an intuitive and effective digital experience.
• Collaborate closely with IT developers and technology partners throughout the product lifecycle to ensure designs are feasible, scalable and implemented as intended.
• Develop clear UX documentation and design specifications for developers and stakeholders.
• Present design concepts and recommendations to internal teams and key stakeholders, clearly articulating the rationale behind design decisions.
• Review digital analytics, journey trends, usability findings and customer feedback to identify opportunities for continuous experience improvement.
• Participate in design reviews and provide UX guidance and mentorship to other designers and cross-functional partners.
• Conduct design and visual QA to help ensure the final experience accurately reflects the intended UX design.
• Translate user needs, research insights, business requirements and technical considerations into effective experience strategies and design solutions.
• Develop end-to-end user journeys and flows, identifying friction points and opportunities to simplify and improve the experience.
• Gather and evaluate user requirements in partnership with business and cross-functional teams.
• Create information architecture, process flows, sitemaps, wireframes, prototypes and interaction designs that clearly communicate the intended user experience.
• Partner closely with UX Research to incorporate customer insights, user feedback and usability findings into design decisions.
• Create, maintain and apply reusable design patterns and components that promote consistent experiences across digital properties.
• Ensure experiences work effectively across desktop, tablet and mobile and incorporate accessibility best practices.
• Partner with Creative teams to ensure brand expression and visual design support an intuitive and effective digital experience.
• Collaborate closely with IT developers and technology partners throughout the product lifecycle to ensure designs are feasible, scalable and implemented as intended.
• Develop clear UX documentation and design specifications for developers and stakeholders.
• Present design concepts and recommendations to internal teams and key stakeholders, clearly articulating the rationale behind design decisions.
• Review digital analytics, journey trends, usability findings and customer feedback to identify opportunities for continuous experience improvement.
• Participate in design reviews and provide UX guidance and mentorship to other designers and cross-functional partners.
• Conduct design and visual QA to help ensure the final experience accurately reflects the intended UX design.
Qualifications/Education
• 5+ years of UX/UI or product design experience designing complex digital products, websites or services.
• Degree in Graphic Design, Interaction Design, Experience Design, Human-Computer Interaction or related field, or equivalent relevant experience.
• Portfolio demonstrating professional UX design work across web and mobile experiences.
• Strong understanding of user-centered design principles, usability, interaction design, responsive design and accessibility.
• Demonstrated experience translating complex customer and business problems into simple, intuitive user experiences.
• Experience creating customer journeys, user flows, information architecture, wireframes and interactive prototypes.
• Experience working with design systems, reusable components and established digital design patterns.
• Strong working knowledge of modern design and prototyping tools such as Figma.
• Experience using research, analytics and user feedback to inform design decisions.
• Experience collaborating with business and development teams throughout the product lifecycle.
• Excellent written, verbal and visual communication skills, with the ability to clearly communicate design thinking, processes and recommendations to stakeholders.
• Ability to manage multiple priorities while maintaining a high standard of design quality.
• Be open to receiving feedback and design critique.
• Preferred: experience working in an Agile or product management operating model with demonstrated success partnering across product, design and technology teams.
• Degree in Graphic Design, Interaction Design, Experience Design, Human-Computer Interaction or related field, or equivalent relevant experience.
• Portfolio demonstrating professional UX design work across web and mobile experiences.
• Strong understanding of user-centered design principles, usability, interaction design, responsive design and accessibility.
• Demonstrated experience translating complex customer and business problems into simple, intuitive user experiences.
• Experience creating customer journeys, user flows, information architecture, wireframes and interactive prototypes.
• Experience working with design systems, reusable components and established digital design patterns.
• Strong working knowledge of modern design and prototyping tools such as Figma.
• Experience using research, analytics and user feedback to inform design decisions.
• Experience collaborating with business and development teams throughout the product lifecycle.
• Excellent written, verbal and visual communication skills, with the ability to clearly communicate design thinking, processes and recommendations to stakeholders.
• Ability to manage multiple priorities while maintaining a high standard of design quality.
• Be open to receiving feedback and design critique.
• Preferred: experience working in an Agile or product management operating model with demonstrated success partnering across product, design and technology teams.
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Skills
As published by lever · 19 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio/video resume URL, Other website
Short answers (8)
- What is your target compensation (salary and bonus)?
- Where do you reside (city & state)?
- Briefly describe the types of complex digital products, websites, or services you have designed.
- How many years of hands-on experience do you have using Figma for UX/UI design and prototyping?
- Briefly describe your experience creating user journeys, user flows, information architecture, wireframes, and interactive prototypes.
- Have you worked with design systems, reusable components, and established digital design patterns? If yes, briefly describe your experience.
- Briefly describe how you have used user research, usability findings, analytics, or customer feedback to influence a design decision.
- Briefly describe your experience partnering with developers, product/business teams, and other stakeholders to take a UX solution from design through implementation.
Pick from a list (10)
- Do you have a distraction free workspace and consistent access to internet with speeds of 10 Mbps for downloads and 5-10 Mbps for uploads? (you can check it here https://www.att.com/support/speedtest/) optional
- As part of any recruiting and hiring process, Protective collects and processes personal information relating to job applicants. The Company is committed to being transparent about how it collects and uses that information and to meeting its information protection obligations. In the recruitment and hiring process the “personal information” we collect includes: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Please be aware that the personal information you provide during the application process may be shared internally with employees of Protective as well as our designated third-party vendors for the purposes of the recruitment and hiring process, including contacting you regarding your application and assessing your qualifications for job openings with Protective. California applicants should review the state-specific notice provided in accordance with the California Privacy Rights Act. By clicking “Consent” below you understand and freely give your consent to Protective and our designated third-party vendors collecting and processing your personal information relating to your potential employment with Protective. Applicant Notice - California: As part of Protective’s commitment to transparency related to personal information, and in order to comply with the California Privacy Rights Act (“CPRA”), we are providing you with this disclosure regarding the categories of personal information we may collect from you and the purposes for which that information may be used. Information We Collect: In the recruitment and hiring process the categories of “personal information” we collect include: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information. Use of Personal Information: The personal information we collect during the application process is used to assess your qualifications for the purposes of the recruitment and hiring process, including contacting your regarding your application and assessing your qualifications for job openings with Protective. The personal information you provide will not be “sold to” or “shared with” a third-party as those terms are defined by the CPRA. The Company will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice. Retention of Information: Each of the categories of information you provide are subject to our internal policies on retaining employee and applicant information. These policies are based on applicable legal retention requirements for retaining personal information of applicants and/or employees. As part of our internal policies, we have a process in place to determine when this information is no longer needed and can be disposed of in a secure manner. Additional Information: For more information on your rights under the CPRA, please see the Company’s California Privacy Rights Act Policy. optional
- Are you legally authorized to work in the United States?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Have you ever been employed with Protective or one of its affiliates?
- How did you hear about this opportunity? optional
- Do you have a minimum of 5+ years of professional UX/UI or product design experience?
- Do you have a professional portfolio that demonstrates UX design work across both web and mobile experiences? (If yes, link your portfolio)
- Have you independently led an end-to-end UX design process from discovery and concept development through implementation?
- Do you have experience designing responsive digital experiences across desktop, tablet, and mobile while applying accessibility best practices?
Written answers (1)
- Do you have any family members who are employed with Protective?