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Metrolinx

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Senior Vendor Performance Analyst

Open 32d
This position is no longer accepting applications(closed Aug 4, 2026).
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
This role is an in‑office position based at our 20 Bay Street office location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.
Our Vendor Management Office is seeking to add a Senior Vendor Performance Analyst who will develop and maintain strategic vendor relationships for multifaceted, best-in-class agreements.
What will I be doing?

  • Assist in enabling the organization to control costs, drive value for money, mitigate risk, build vendor controls and support the business in meeting its objectives.

  • Contribute in developing and maintaining a vendor management framework to support the development and ongoing maintenance of strong vendor and commercial relations

  • Assists with developing divisional and departmental processes and procedures that are based on best practices; ensures adherence to Metrolinx policies and procedures

  • Participates in commercial vendor contract negotiations, provides input to contract terms and conditions, including project timelines, workforce requirements, and schedules; oversees contract administration.

  • Works with key stakeholders to develop and gather and build business requirements for public procurement tenders.

  • Supports and facilitates the development of tender documents with business stakeholders, and prepares communication plans and contract awards under the guidance of the Manager.

  • Leads the preparation and presentation of business cases and return on investment (ROI) models to stakeholders and senior management.

  • Assists the business units in the development of annual procurement plans to create a pipeline and develop strategic sourcing strategies for new and existing vendors.

  • Assists with the development of strategic solutions for current and future vendors; develops and provides strategic solutions to solve client challenges, resolve service issues, streamline processes, and improve department productivity.

  • Assists with managing risk across contractual commitments for alignment with the vendor engagement strategy by reviewing Service Level Agreements (SLAs) on a regular basis.

  • Participates in the review and analysis of contract documents to ensure that the appropriate contracting strategy and contractual clauses are applied, to reduce risk and protect the interest of Metrolinx.

  • Provides advisory support and vendor management oversight; monitors key performance measures to ensure business plans reflect objectives.

  • Assists Manager and Senior Manager with evaluation of vendor performance and dispute resolution; escalates issues to senior management for resolution.

  • Monitors performance management systems (e.g. vendor issue resolution, change requests, and standardized processes) that contribute to meeting Service Level Agreements (SLAs), Operation Level Agreements (OLAs), and Key Performance Indicators (KPIs)

  • Maintains and enhances vendor and management tools (e.g. vendor tracking tools, vendor performance scorecards and dashboards)

  • Tracks & monitors vendor contract authority & spend against named accounts.

  • Reviews daily, weekly and monthly reports for compliance with performance metrics; identifies opportunities for improved efficiency and optimization.

  • Gathers key stakeholder input regarding needs, service delivery, and quality to ensure business alignment with agreements and contracts.

  • Participates in meetings with clients, vendors, and stakeholders to discuss performance, common issues, and develop action plans.

  • Develops and implements vendor KPIs.

  • Administers vendor governance and compliance process through regular documentation and alignment to a continuous improvement methodology.

What Skills and Qualifications Do I Need?

  • Completion of a university degree in a related discipline (e.g. Business Administration or Legal) – or a combination of education, training and experience deemed equivalent.

  • Demonstrated training/progressive experience leading varied sourcing activities and managing commercial vendor relationships.

  • Vendor management experience, specifically, strongly preferred.

  • Demonstrated experience with vendor management to evaluate project tenders and review consultant proposal; sound understanding of contracting principles, practices, rules, regulations and procedures to assess risks and provide advice on procurement through the tendering process and the implications of the terms and conditions of contracts.

  • Strong negotiating skills to navigate between multiple parties with differing perspectives.

  • Develop strong Power Point presentations to clearly outline issues and recommended actions required.

  • Demonstrated ability to write memos that may be presented to Senior Management to assist with driving business decisions.

  • Demonstrated ability of being client focused and able to influence a broad range of stakeholders in complex business environments.

  • Demonstrated relationship and contract management and influencing skills.

  • Contract management and negotiation skills.

  • Ability to assess, identify and mitigate risks and issues early in the process.

  • Experience with ERP (Oracle iProcurement or EBS)

  • Understanding of business and strategic planning and service measurements

  • Strong problem-solving and critical thinking skills, with attention to detail

  • Strong experience in building and improving business process methodologies and tools.

  • Self-starter who can work in a demanding and rapidly changing environment, with strong prioritization and communication skills.

  • Experience with public sector procurement processes, policies and best practices would be an asset.

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-MM3

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