Senior Veterans Claims Examiner (Education)

This position is located within the Department of Veterans Affairs. Specifically, the work within the Veterans Benefits Administration (VBA) to review, develop, and adjudicate claims filed by Veterans, their dependents, and beneficiaries.

The Senior Veterans Claims Examiner serves as the primary contact and subject matter expert for the Veteran and/or the claimant and/or his/her representative or advocate and is the main decision-maker for the full range of education claims. They are responsible for the following duties but are not limited to: Interprets and applies regulations: Utilize federal laws, VA regulations, and procedural guidance to resolve issues and ensure compliance in benefit administration. Provides technical guidance to less experienced staff, offering advice and clarification on policy, procedures, and casework. Responds to inquiries from veterans, educational institutions, and other parties regarding benefit eligibility, payment, and program requirements. Reviews completed claims for accuracy, and completeness while adhering to the standards. Recommending corrective actions as needed. Writes reports and correspondence. Create summaries, memos, and letters to support program operations, explain findings, and record decisions. Participates in training and development. Attend and sometimes deliver training sessions to maintain proficiency and share knowledge with colleagues. Adjudicates claims due to sensitive or complex issues such as mitigating circumstances, overlapping terms, multiple source Transfer of Entitlement (TOE), appeals, notices of disagreement, compliance survey correction, Inspector General (OIG) audits, Committee on Waivers and Compromises (COWC) decisions, incarcerated claimants and audits of benefits received. Work Schedule: Full time, Monday through Friday 8:00 am to 4:30 pm Compressed/Flexible: Available Virtual: This is not a virtual position. Position Description/PD#: Senior Veterans Claim Examiner, 42202A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.