Senior Video Services Installation Technician

About the role

Concept Plus is seeking a Video Services Installation Technician to provide installation, integration, and sustainment support for enterprise audiovisual (AV) and unified communications systems. The technician will execute system deployments, perform troubleshooting, and support refresh and modernization efforts in accordance with approved designs, technical documentation, and established standards. Work is performed independently and as part of a team, with coordination across government personnel, contractors, and vendors to ensure successful delivery of conference room and collaboration capabilities. Travel to customer locations within the continental United States may be required.

What you'll do

• Operates and manages advanced, enterprise-grade audiovisual systems in a state-of-the-art auditorium environment, including digital audio consoles, video switching systems, presentation management platforms, lighting controls, streaming solutions, and integrated AV infrastructure.
• Ensures flawless execution of live events, executive presentations, conferences, and VIP engagements by performing real-time system operation, signal routing, technical troubleshooting, and rapid issue resolution while maintaining the highest standards of audio and video quality.
• Install and integrate AV and collaboration systems, including displays, LED video walls, cameras, microphones, speakers, and amplifiers.
• Deploy and configure control systems and user interfaces (e.g., Extron or equivalent platforms).
• Install, terminate, and test structured cabling (CAT5e/6/6a), speaker wiring, and associated infrastructure.
• Deploy and support Microsoft Teams Rooms and related conferencing technologies.
• Perform system commissioning, signal validation, and functional testing.
• Read and interpret AV schematics, drawings, and technical documentation.
• Assemble and install equipment racks, ensuring proper cable management and labeling.
• Troubleshoot and resolve system issues in conference rooms and classroom environments.
• Perform preventive maintenance and sustainment activities to maintain system availability.

Required Qualifications

• US Citizen
• Demonstrated experience operating and troubleshooting large-scale, integrated audiovisual environments, including professional-grade audio mixing consoles, video production switchers, digital signal processing systems, and auditorium control systems supporting high-visibility events and executive-level presentations.
• Minimum of three (3) to five (5) years of experience installing, integrating, and supporting AV and unified communications systems in enterprise environments.
• Experience deploying and supporting Microsoft Teams Rooms or similar enterprise collaboration platforms.
• Working knowledge of AV over IP and basic network integration (e.g., switching, addressing, connectivity).
• Familiarity with AV control and processing systems, such as Extron or equivalent technologies.
• Understanding of AV signal flow, including HDMI, DisplayPort, audio systems, and network-based media transport.
• Ability to troubleshoot technical issues in on-site and remote support scenarios.
• Proficiency with installation tools, cable termination tools, and AV/system testing equipment.
• Ability to perform physical installation work, including lifting equipment and working in confined or technical spaces.
• Familiarity with service management tools (e.g., ServiceNow) and standard incident processes.
• Strong problem-solving, communication, and customer service skills.
• AVIXA CTS, CTS-I, or equivalent experience preferred; manufacturer or platform-specific certifications (e.g., Microsoft Teams Rooms) are highly desirable.
• Associate’s degree in audiovisual technology, electronics, information technology, or related field, or equivalent experience.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.