Senior Village Manager | 5:2/ 4:3 Roster FIFO | Western Australia

Senior Village Manager Leadership role overseeing multiple village/town operations under Sodexo's IFMS contract. Drives operational excellence, commercial performance, and client partnership across the portfolio, providing direction to Village Managers and site leadership teams. Accountable for meeting SLAs/KPIs, optimising costs, ensuring compliance, and championing Sodexo's "Clients for Life" approach through strong stakeholder relationships and continuous improvement, working closely with the Regional Manager to identify growth opportunities.

Key Responsibilities:

Contract & Client Management – Acts as Sodexo's primary operational representative, building trusted client relationships, ensuring KPI/SLA compliance, and leading performance reviews with a focus on continuous improvement.

Operational Leadership – Leads Village Managers and site teams to drive safe, efficient, high-standard service delivery within budget, while pursuing growth opportunities and supporting business continuity.

Financial & Commercial Management – Manages labour and operational costs against budget, drives productivity and revenue improvements, and maximises User Pay Services opportunities.

HSEQ – Champions a strong safety culture, ensures compliance with HSEQ systems, leads incident investigations/audits, and closes out corrective actions within required timeframes.

People Leadership & Culture – Coaches and develops teams, supports workforce planning and succession, promotes an inclusive culture, and manages performance/disciplinary processes fairly.

Compliance & Governance – Ensures accurate reporting and record-keeping, and drives accountability for regulatory and contractual compliance across sites.

Continuous Improvement & Innovation – Identifies efficiency and service improvements, tracks industry trends, and fosters a culture of innovation and accountability.

• Experience leading large, geographically dispersed teams in remote site, FM, hospitality, or integrated services environments
• Proven ability to lead, mentor, coach, and develop high-performing teams
• Strong client relationship management and stakeholder engagement
• Sound commercial/financial management skills, including budgeting and cost control
• Thorough understanding of HSEQ systems, risk management, and regulatory compliance
• Strong knowledge of food safety, chemical management, cleaning and hygiene standards
• Excellent communication, negotiation, problem-solving, and conflict-resolution skills
• Ability to manage multiple priorities in a dynamic operational environment
• Strong analytical and reporting skills, focused on continuous improvement
• Senior Secondary Certificate of Education or equivalent required
• Tertiary qualification in Business, Hospitality, Facilities Management, or Operations Management desirable

• Provides strategic and operational leadership across village services — safe, compliant, commercially sustainable delivery
• Comprehensive understanding of HSEQ standards and regulatory requirements
• Strong knowledge of food safety, infection control, chemical management, cleaning and hygiene practices
• Demonstrated capability managing large-scale integrated FM and hospitality operations
• Strong commercial acumen, contract management, and financial management capability
• Proven leadership skills inspiring, coaching, and developing high-performing teams
• Effective stakeholder engagement across client, community, contractor, and organisational interfaces