Senior Warehouse Operations Executive (Aircon/Office Hour)

The 1872 Clipper Tea Co. is seeking a meticulous and strategic Supply Chain & Logistics Lead to be part of our core management team. As the operational backbone of our "farm-to-cup" journey, you will ensure that our ethically sourced teas move seamlessly from grower to customer across our retail boutiques, signature tea bars, local B2Bpartners, and export markets. In this role, you will lead a team of two and own the full supply chain function, from demand forecasting and inventory planning through to vendor management and last-mile logistics.

Roles & Responsibilities

Senior Warehouse Operations Executive

The Warehouse Operations Executive will be responsible for the end-to-end management of the Singapore warehouse, including in bound replenishment from Sri Lanka, inventory control and multi-channel order fulfilment. Reporting directly to the General Manager, the role is accountable for service levels, inventory accuracy and freight cost efficiency.

Key Responsibilities

1. Supply Planning & Replenishment

• Monitor inventory levels against minimum stock requirements and SKU consumption rates
• Consolidate monthly demand and submit replenishment orders to the tea manufacturing facility by the 15th of each month
• Optimise container utilisation (FCL, LCL and air freight) to manage freight costs effectively
• Coordinate with freight forwarders, shipping lines and transport providers to track shipments and facilitate customs clearance
• Ensure compliance with Singapore Food Agency (SFA) import requirements and verify all trade documentation, including Bills of Lading, Packing Lists, Certificates of Origin and Phytosanitary Certificates

2. Order Fulfilment

• Process and fulfil retail boutique stock transfer requests in accordance with internal service level agreements
• Oversee pick-and-pack operations for corporate gifting, HoReCa and e-commerce orders
• Uphold packing standards for fragile and high-value merchandise to minimise transit damage
• Manage daily dispatch schedules and coordinate handovers with internal drivers and third-party couriers

3. Warehouse & Inventory Management

• Supervise inbound inspection, put-away, slotting and staging
• Implement FEFO and FIFO practices across all tea products to ensure shelf-life compliance and product quality
• Conduct regular cycle counts and semi-annual stocktakes, investigate variances and process approved adjustments
• Maintain storage conditions in line with food safety standards and 5S principles
• Allocate and supervise the work of warehouse assistants and temporary staff during peak periods

4. Systems & Reporting

• Ensure timely and accurate recording of all stock movements in the ERP/WMS
• Monitor and report on operational KPIs, including fulfilment lead time, picking accuracy, dock-to-stock time and container utilisation

Requirements

• Diploma or Degree in Supply Chain Management, Logistics, Operations Management, Business Administration or a related discipline
• 2 to 4 years of warehouse and logistics experience, preferably in FMCG, F&B, specialty retail or premium consumer goods
• Sound knowledge of international shipping processes, freight documentation and CBM planning
• Proficiency in ERP/WMS platforms (e.g. SAP, NetSuite, Cin7 or equivalent)
• Competency in Microsoft Excel, including XLOOKUP and pivot tables
• Strong organisational skills and the ability to meet fixed monthly deadlines
• Effective communication skills for coordinating with overseas production and local retail teams
• High attention to detail in batch, expiry and packaging control

What We Offer

• Strategic Leadership: An opportunity to be part of the leadership team driving our next level of growth, with a direct hand in shaping how an established heritage brand operates and scales.

• Comprehensive Training: We provide regular classroom and on-the-job training to deepen your expertise across our unique omni-channel ecosystem.

• Wellness & Benefits:
• Annual performance bonus
• Up to $1,600 in medical and dental coverage
• Up to 14 days of annual leave
• Exclusive staff discounts across all B.P. de Silva Group brands
• Complimentary daily specialty drinks at our tea bars