Senior Web Developer

At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.

Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.

No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.

Job Summary

The Senior Web Developer is responsible for building great customer and staff web experiences for Ticketure. You will work closely with other Engineering, Product and Design team members to understand requirements and deliver high-quality solutions. This position reports directly to the Lead Web Developer.

Essential Duties and Responsibilities

• Own and solve problems from start to finish, ensuring you clearly understand requirements, implement solutions that match them and deliver these solutions to production at production quality

• Work collaboratively with the wider Ticketure team to achieve shared goals. And as a senior member of the team, take overall responsibility for technical tasks that include the work of others

• Ensure that all work meets the teams’ technical norms and quality standards

• Work closely with client facing team members to ensure that feature delivery is smooth, client expectations are met and that issues found are efficiently triaged and resolved. At times this may involve meeting with clients to plan projects or resolve issues

• Assist the business in meeting its contractual SLAs by being contactable and willing to work at short notice and outside normal hours on issues/outages that prevent clients from selling tickets

• Work effectively within the constraints of our existing codebase to enable us to continue to run a successful business while we deliver on our roadmap. Make effective tradeoffs that balance our goals

• Stay up to date with emerging web technologies, frameworks, and industry trends and propose innovative ideas to enhance the web development process

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Extensive software development experience using modern front end technologies

• Proficiency in our core technology stack; JavaScript, CSS, Vue, TypeScript, JSON APIs

• Confident owning projects from start to finish

• Strong spoken and written communication skills

• Ability to work independently and manage multiple projects and deadlines

• Strong analytical and problem-solving skills

• Excellent organizational and attention to details skills

Essential Skills

• Strong oral and written communication skills

• Ability to work independently and manage multiple projects and deadlines

• Possess strong analytical and problem-solving skills

• Excellent organizational and attention to details skills

Equipment/Software/Tools

• Google Suite

• Slack

What We Offer

• Competitive base annual salary, commensurate with experience

• Annual discretionary bonus based on performance and company success

• Incentive equity opportunity

• 3.5% employer KiwiSaver contribution

• Home office stipend

• Annual leave that increases with tenure

• Paid volunteer leave

• Working abroad opportunities

• Learning and development support, including reimbursement for approved educational expenses

• Flexible working arrangements

Location: This role is primarily performed in a remote work environment with quarterly meet-ups in Wellington

Work Environment & Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

In this position, you can expect to:

• Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders

• Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment

• Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment

• Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens

• Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds

• Location: This role is primarily performed in a remote work environment

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.

Ticketure Global Applicant Privacy Notice

We do not believe in a perfect candidate. If you are excited about this role and meet most of what is listed above, we encourage you to apply, including if you have a non-traditional background or career path.