Senior Workplace Technology Project Manager

Duties & Responsibilities

Design & Procurement

• Initiate legal compliance by obtaining Certificates of Insurance (COI) and necessary permits.
• Set engineering deliverables and establish timelines for project milestones.
• Ensure project tracking, maintain updated project lists, and adhere to schedules for progress reporting.

InFlight Projects

• Conduct an internal kickoff meeting within two weeks of project initiation to align internal strategies.
• Arrange a client kickoff meeting within two weeks of project start for external stakeholder alignment.
• Verify site conditions and coordinate internal meetings for operational readiness.
• Develop specific milestones and microschedules to guide project phases effectively.
• Manage pick tickets and delivery tickets to facilitate resource movements.
• Oversee progress billing, equipment receipt, deliveries, and invoicing for financial transactions.
• Capture site photos before commencing work to document initial conditions.
• Perform onsite inventory checks to confirm the availability of required resources.
• Maintain project milestones and microschedules to ensure adherence to timelines.
• Conduct routine check-ins with customers or other stakeholders for ongoing engagement.
• Attend and participate in Owner-Architect-Contractor (OAC) meetings for collaborative decision-making.
• Monitor network connectivity (NETWORK LIVE) to ensure uninterrupted site operations.
• Process change orders promptly to manage scope adjustments efficiently.
• Update project schedules, supersheets, and NetSuite for systemic updates and accuracy.
• Address Requests for Information (RFIs) promptly to clarify project queries.
• Update scheduling regularly to accommodate dynamic timeline adjustments.
• Maintain constant communication channels for regular project updates and information sharing.
• Manage subcontractors effectively to coordinate external collaborators' contributions.
• Place additional orders as necessary to facilitate supplementary procurements.
• Process Return Merchandise Authorizations (RMAs) for handling return authorizations.
• Monitor labor hours and Gross Profit (GP) for tracking workforce efficiency and profitability.
• Document completed work with As-Builts to ensure accurate project documentation.
• Encourage and facilitate frequent and precise forecasting by the project management team to enhance planning and execution.
• Ensure that project schedules and project lists are accurately filled out in advance and maintain accuracy throughout the project lifecycle.
• Validate the accuracy of all entries on the project schedule, verifying that each task and milestone are correctly documented and accounted for.
• Act as the primary point of escalation and a key source of knowledge for the project management team, providing guidance and support where needed and as identified.

Closeout

• Schedule testing and inspections to ensure compliance with quality standards.
• Compile warranty information for documenting product guarantees.
• Share test and inspection results for transparency and quality assurance outcomes.
• Finalize invoicing, cost reporting, and internal closeout processes for financial matters.
• Complete patchbay matrix and labeling to meet technical specifications.
• Resolve any outstanding issues with late RMAs promptly.
• Schedule system training sessions to empower operational users effectively.
• Hand off closeout documentation to conclude administrative tasks.
• Coordinate lessons learned on applicable projects and disseminate the information to the team to educate on best practices.

Service

• Ensure a smooth transition with a warm handoff to internal service teams for seamless operations.

What Are Your Responsibilities?

• Act as the main point of contact between clients and internal technical teams.
• Develop and monitor project schedules, budgets, technical requirements, and documentation from kickoff through closeout.
• Keep clients informed with timely updates, clear expectations, and proactive issue

• resolution throughout each phase of the project.

• Provide direction to project teams by assigning responsibilities, supporting training, monitoring performance, and removing obstacles.
• Coordinate national account work to ensure consistent planning, communication, and
• execution across locations.
• Manage several active job sites in different markets while maintaining visibility into progress, staffing, risks, and next steps.
• Partner with AV, structured cabling, security, and access control teams to complete
• installation, programming, testing, commissioning, and final punch-list activities.
• Oversee structured cabling requirements, including pathways, copper and fiber infrastructure, equipment racks, labeling, certification testing, closeout records, and compliance with applicable standards and project requirements.
• Coordinate security and access control work, including device placement, door
• hardware interfaces, cabling, head-end equipment, system programming, functional testing, commissioning, and client handoff.
• Work closely with clients, general contractors, electrical contractors, IT teams,
• security representatives, and authorities having jurisdiction to address field conditions and keep all technology scopes aligned.
• Take on additional responsibilities as needed to help projects stay on track and achieve successful outcomes.