SeniorExecutive

The primary responsibility of this role is to enable effective knowledge transfer by undergoing comprehensive product, process, and systems training for U.S. insurance operations (including clinical workflows, regulatory requirements, and client-specific standards), and delivering structured training programs to clinical new hires assigned to a specific insurance process. This may include onsite training sessions as required.

The role also involves the development, customization, and maintenance of training curricula, including training modules, facilitator guides, participant materials, and job aids. In addition, the role is responsible for gathering Training Needs Identification (TNI) inputs, implementing module enhancements or updates aligned with client, compliance, and operational changes, and evaluating training effectiveness through assessments, feedback, and post-training performance metrics.

Primary interactions include coaching and mentoring clinical associates throughout training, ensuring readiness for production and adherence to U.S. insurance and clinical compliance standards. The role also requires regular reporting and coordination with Operations owners and Training leaders on training progress, gaps, and outcomes.