Serial life quality manager

Open 19d

Key Responsibilities

Drive quality convergence plans to achieve customer quality targets.
Monitor and analyze quality KPIs, warranty claims, failure rates, and warranty costs.
Lead quality issue resolution by coordinating Engineering, Plants, Suppliers, and Quality teams.
Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.
Support problem-solving activities with quality data, reports, and methodologies.
Ensure production non-conformities are addressed by plant quality teams.
Prepare quality reviews and represent quality status in customer and management meetings.
Assess risks related to safety alerts and support field actions or service campaigns.
Capitalize on lessons learned and ensure their integration into future projects.

Main Objectives

Achieve customer quality targets and warranty objectives.
Improve product reliability and customer satisfaction.
Define corrective actions and technical solutions for field quality issues.
Act as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales, and Customer Experience teams

Master's degree in Industrial Engineering ;
2 to 5 years of experience in a similar role
Problem solving skills, quality process, product design (system, architecture), industrial skills, project work, cooperation context control

Managerial skills:

See also