Server

Position: Server

FLSA Classification: Hourly Employee, Non-Exempt

Tip Classification: Tip Pool Eligible

General Description of Work

With delegated authority, reporting to the General Manager and Restaurant Manager, the Server is responsible for…

Essential Function:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders into our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Promptly bring bread, butter, and water to the table.
• Remove used tableware between courses and provide tableware for the next course.
• Clear tables after guests.
• Take soiled tableware to the dish room and unload, sort and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area.
• Between seating promptly clean tabletops, chairs, and booths. Check the floor and clean as required. Reset and arrange tabletop.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bussers with clearing and resetting tables.
• Thank the guests for their visit and invite them to return.
• Reports to work on time and as scheduled.
• Understands shift ends once approved by MOD.
• Ensures that company policy in regard to drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.