Server - Chicago

The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky’s high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.

DUTIES & RESPONSIBILITIES:

• Greet guests warmly, take their food and beverage orders.

• Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.

• Enter food and beverage orders into POS system accurately.

• Provide attentive and personalized service, anticipating guests’ needs.

• Check on guests during their meals to ensure satisfaction and address requests/concerns.

• Refill drinks, clear plates, and reset tables.

• Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.

• Handle guest complaints or concerns professionally and bring issues to management when necessary.

• Present bills to guests and process payment transactions accurately and quickly.

• Participate in pre-shift meetings and training sessions as required.

• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.