Server- Douro

About Douro

Douro is a culinary destination in the heart of Portland, Maine, inspired by the rich flavors, traditions, and hospitality of the Douro Valley region of Portugal. Our restaurant celebrates fresh, local ingredients paired with authentic Portuguese influence, offering guests a warm and memorable dining experience. At Douro, we are passionate about creating a welcoming environment for both our team and our guests—where quality, creativity, and community come together. As we build our team, we’re looking for individuals who share our dedication to exceptional service, genuine hospitality, and a love for food and culture.

Douro is part of the Prentice Hospitality Group, known for its portfolio of exceptional Maine dining destinations and dedication to culinary excellence.

Position Summary

We’re looking for a Server who brings more than just plates to the table — we want someone who brings energy, personality, and genuine hospitality to every shift. As the heartbeat of the guest experience, you’ll set the tone with warm welcomes, friendly conversation, and an eye for detail that makes every visit feel special. Whether it’s recommending a favorite dish, creating a memorable celebration, or keeping the vibe lively on a busy night, you’ll be part of the team that turns great meals into lasting memories. If you love people, thrive under pressure, and enjoy being in the center of the action, this is the role for you.

Key Responsibilities:

• Greet guests promptly with professionalism and hospitality.
• Present menus, answer questions, and provide knowledgeable recommendations on food and beverages.
• Accurately take food and drink orders and enter them into the POS system.
• Deliver meals and beverages to tables efficiently and ensure orders meet quality standards.
• Monitor guest satisfaction throughout service and anticipate needs proactively.
• Maintain clean, organized, and presentable dining and service areas.
• Collaborate with team members and kitchen staff to ensure smooth service.
• Handle guest concerns with professionalism and escalate issues to management as needed.
• Process payments accurately and efficiently.
• Follow all safety, sanitation, and responsible alcohol service procedures.

Qualifications:

• Previous serving experience in a restaurant or hospitality environment preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced setting while maintaining attention to detail.
• Team-oriented with a positive, professional attitude.
• Must meet the legal age to serve alcohol (if applicable).
• Flexible availability, including evenings, weekends, and holidays.

Benefits:

• 401(k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental benefits
• Employee discount
• Free meals
• Paid training

Why Join Us

At PHG, our work is guided by three core pillars: A Culinary Lens, Modern Service with Classic Values, and A Sense of Place. Food is our anchor — rooted in the terroir of Maine and executed with intention, discipline, and respect for craft. We deliver hospitality that is best in class, relationship-driven, and grounded in professionalism and care.

Our values — Expert, Nimble, Ambitious, Inclusive, and Timeless — shape how we operate every day. We bring deep expertise to our craft, move with agility, strive for excellence, foster welcoming environments for all, and build concepts designed to endure. Each of our restaurants is connected to its neighborhood and community, contributing meaningfully to Maine’s evolving hospitality landscape while creating lasting value for our guests and our teams.

We’re excited to meet passionate, dedicated individuals who want to grow with us. Apply today and become part of our amazing team!